Client Support Technician
Talent Groups ·www.talentgroups.com
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Duration: 12 months to start
Position Description:
Provides a full range of on-site and remote end-user support for the client network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.
Required Skills/Experience:
Preferred/Not Required:
Skill Set/Skill Level:
Operating Systems
#LI-Onsite
Position Description:
Provides a full range of on-site and remote end-user support for the client network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.
Required Skills/Experience:
- Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science.
- 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.
- Strong communication, patience, customer service mindset, and problem-solving abilities
Preferred/Not Required:
- Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.
Skill Set/Skill Level:
Operating Systems
- Microsoft Windows 11: Intermediate proficiency — 3–5 years of experience required
- Azure/Active Directory: Intermediate proficiency — 3–5 years of experience preferred
- PowerShell: Intermediate proficiency — 3–5 years of experience preferred
- Desktops/Notebooks: Intermediate proficiency — 3–5 years of experience required
- Printers: Intermediate proficiency — 3–5 years of experience required
- Wireless Devices: Intermediate proficiency — 3–5 years of experience required
#LI-Onsite
Frequently asked questions
Who is hiring for the Client Support Technician role?
Talent Groups is hiring for the Client Support Technician position, a Shazamme client. Apply directly on the employer's career site.
Where is the Client Support Technician job located?
The Client Support Technician role with Talent Groups is based in Jackson, MS, US. The role is remote-friendly.
Is the Client Support Technician role remote?
Yes — the Client Support Technician position at Talent Groups is remote. Candidates based in US are preferred.
Is the Client Support Technician role full-time or contract?
This is a full time position at Talent Groups.
What experience level is the Client Support Technician role?
The Client Support Technician position is aimed at mid-level candidates.
How do I apply for the Client Support Technician role at Talent Groups?
Apply directly on Talent Groups's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.