Customer support - Hospitality account - YA

Sutherland Global ·jobs.sutherlandglobal.com

Location Alexandria, Alexandria Governorate, Egypt
Type Full time
Level Mid
Source Shazamme
Corporate Full-time
Apply direct

Company Description:

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.

Job Description:

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. The Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction. Day-to-day responsibilities include handling customer interactions, providing tailored solutions, and ensuring a positive customer experience through effective communication and professional phone etiquette.

 

Qualifications:

Fresh Grads & Dropouts can apply
Fluency in English is a MUST! B2/C1
Strong skills in Customer Service and Customer Support
Proven ability to enhance Customer Satisfaction and Customer Experience
Problem-solving, active listening, and attention to detail
Flexibility with night & overnight shifts is a must
Proficiency in professional Phone Etiquette and communication techniques is a plus

Additional Information:

All your information will be kept confidential according to EEO guidelines.

Frequently asked questions

Who is hiring for the Customer support - Hospitality account - YA role?
Sutherland Global is hiring for the Customer support - Hospitality account - YA position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer support - Hospitality account - YA job located?
The Customer support - Hospitality account - YA role with Sutherland Global is based in Alexandria, US.
Is the Customer support - Hospitality account - YA role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Customer support - Hospitality account - YA role?
The Customer support - Hospitality account - YA position is aimed at mid-level candidates.
How do I apply for the Customer support - Hospitality account - YA role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct