BTR Resident Services Associate
Collins Property Recruitment Bullhorn ·www.collinspropertyrecruitment.com
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The role:
The Resident Services Associate will be based at a high-end residential development in Cardiff. They will act as the first point of contact for residents, always delivering excellent customer service. The role also includes front-of-house duties, conducting viewings, supporting the lettings process and organising resident events. Working hours are Monday to Friday, with one Saturday in three, and one day off in lieu.
Responsibilities:
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them.
The Resident Services Associate will be based at a high-end residential development in Cardiff. They will act as the first point of contact for residents, always delivering excellent customer service. The role also includes front-of-house duties, conducting viewings, supporting the lettings process and organising resident events. Working hours are Monday to Friday, with one Saturday in three, and one day off in lieu.
Responsibilities:
- Deliver excellent front-line customer service, including reception, meet & greet, parcel handling, inspections, lettings viewings and resident support in person, by phone and email.
- Manage resident move-ins and move-outs, including property inspections and ensuring a seamless customer journey.
- Handle resident enquiries and complaints, escalating issues where appropriate.
- Coordinate with internal teams to ensure the smooth delivery of resident services.
- Support front and back of house operations, amenity spaces, void management, tenancy administration and income management.
- Manage amenity space bookings and coordinate cleaning where required.
- Assist with the lettings process from offer acceptance through to move-in.
- Arrange contractors, maintenance and cleaning by raising work orders and scheduling jobs.
- Maintain resident communications, including updating handbooks and local information.
- Identify opportunities to improve resident experience and service delivery.
- Plan, promote and host resident events and community initiatives.
- Manage keys, parcels, visitors and shift handovers.
- Support Health & Safety compliance and keep up to date with relevant legislation.
- Assist with Resident Services budgeting and monitor expenditure.
- Use property management software to complete administrative tasks and reporting.
- Previous experience working in real estate is required.
- Awareness of H&S requirements on site and demonstratable ability to implement H&S when required.
- Excellent customer service skills.
- Ability to build relationships and work as part of a team.
- Positive and resilient.
Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them.
Frequently asked questions
Who is hiring for the BTR Resident Services Associate role?
Collins Property Recruitment Bullhorn is hiring for the BTR Resident Services Associate position, a Shazamme client. Apply directly on the employer's career site.
Where is the BTR Resident Services Associate job located?
The BTR Resident Services Associate role with Collins Property Recruitment Bullhorn is based in Wales, GB.
Is the BTR Resident Services Associate role full-time or contract?
This is a full time position at Collins Property Recruitment Bullhorn.
What experience level is the BTR Resident Services Associate role?
The BTR Resident Services Associate position is aimed at junior-level candidates.
How do I apply for the BTR Resident Services Associate role at Collins Property Recruitment Bullhorn?
Apply directly on Collins Property Recruitment Bullhorn's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.