Engagement and Intake Coordinator

The Engagement and Intake Coordinator is the key liaison between Welcare Support Service, hospitals, rehabilitation facilities, care coordinators, participants, families and external service providers. The role supports safe, timely and person-centred transitions from hospital or rehabilitation into the community.
The coordinator works closely with discharge and rehabilitation teams to understand each person’s needs, identify suitable providers, coordinate intake activities and advocate for the person’s preferences, rights and continuity of care.
Key Responsibilities

• Build and maintain effective relationships with hospitals, rehabilitation facilities, discharge teams, social workers, care coordinators and other referral partners.
• Attend hospitals, rehabilitation facilities and case conferences to represent Welcare Support Service and support coordinated transition planning.
• Work with participants, families and multidisciplinary teams to clarify discharge needs, risks, goals, timeframes and responsibilities.
• Identify and coordinate suitable accommodation, support and community service providers that align with the person’s needs, preferences, funding and discharge plan.
• Manage referrals and intake by gathering relevant information, confirming consent and funding, assessing service suitability and coordinating timely handovers.
• Advocate for each person’s rights, preferences, dignity, informed choice and active participation throughout rehabilitation and discharge planning.
• Maintain accurate, confidential records and provide clear, timely updates to participants, families, internal teams and external stakeholders.

Skills and Experience

• 2-3+ years’ experience in social work, community services, disability, health, rehabilitation or a related discipline.
• Sound knowledge of hospital discharge planning, rehabilitation pathways and multidisciplinary care coordination.
• Experience in intake, referrals, case coordination, stakeholder liaison, advocacy or a comparable client-facing role.
• Demonstrated ability to navigate service systems, identify suitable providers and coordinate multiple stakeholders within time-sensitive circumstances.
• Strong written and verbal communication, documentation, organisation and follow-up skills.

• Established professional networks across hospitals, rehabilitation services and community providers (desired, not required)

Mandatory Checks and Requirements

• Satisfactory National Police Check.
• Current Working with Children Check (WWCC)
• Current NDIS Screening Check
• Current driver licence and capacity to travel regularly to hospitals, rehabilitation facilities and community locations.
• Any additional worker screening, vaccination, right-to-work or site-access requirements relevant to the role and service setting.

Apply Now!
Click APPLY! Visit klcrecruitment.com.au or call (03) 9857 6756 for more information.

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