Help Desk Technician
Talent Groups ·www.talentgroups.com
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Duration: 12 months to start
Job Description
In addition, the agency requires:
A minimum of one (1) year of prior experience demonstrating the following knowledge
and skills:
Job Description
- The agency needs to engage the service of a Help Desk Technician consultant position.
- The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of User Administration forms.
- A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms.
- Attention to detail and ability to follow protocols is essential.
- Communication with agency supervisors and other agencies is required.
- We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes.
- The home location will be the central office in Hartford.
- Attention to detail and maintaining a customer focus is essential.
- The Technician will need to provide responsive support to agency end users and escalate as necessary.
- The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms.
- They will follow agency procedures for creating and modifying user accounts on various agency systems.
- Some interaction with other state agencies will be required to complete the required processing.
In addition, the agency requires:
A minimum of one (1) year of prior experience demonstrating the following knowledge
and skills:
- PC Hardware and software installation
- End user support - face to face and via telephone
- Excellent customer service skills
- Experience with computer system and user administration.
- Technical familiarity with Microsoft Active Directory.
- Experience with Windows 10,11
- Experience with Office 365
- Experience with Device Management, Device Imaging, Device Troubleshooting
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Frequently asked questions
Who is hiring for the Help Desk Technician role?
Talent Groups is hiring for the Help Desk Technician position, a Shazamme client. Apply directly on the employer's career site.
Where is the Help Desk Technician job located?
The Help Desk Technician role with Talent Groups is based in Middletown, CT, US. The role is remote-friendly.
Is the Help Desk Technician role remote?
Yes — the Help Desk Technician position at Talent Groups is remote. Candidates based in US are preferred.
What does the Help Desk Technician role pay?
Talent Groups lists the Help Desk Technician role at USD 15–25 per hour.
Is the Help Desk Technician role full-time or contract?
This is a full time position at Talent Groups.
What experience level is the Help Desk Technician role?
The Help Desk Technician position is aimed at mid-level candidates.
How do I apply for the Help Desk Technician role at Talent Groups?
Apply directly on Talent Groups's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.