Training Manager | Banking and Financial Services

Sutherland Global ·jobs.sutherlandglobal.com

Location San Fernando, Central Luzon, Philippines
Type Full time
Level Mid
Source Shazamme
Corporate Full-time
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Company Description:

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Mgr-Technical Training who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge. 

As a Training Manager, you will deliver and evaluate soft & technical skills training on all aspects of client training.

Job Description:

Responsibilities:

  • Observe and review training delivery and coach and develop trainers on the same/ Supervise delivery of training & nesting operations, manage and supervise a team of 6-10 trainers/Training Specialists (T-Specs), train classes as and when required
  • Provide technical/soft-skills related coaching/guidance to the T-Specs in aspects of

                    a) conformance to curriculum/content delivery methods

                    b) calibrate & conform to client prescribed/mutually agreed qualitative standards

                    c)  coach T-Specs/ ATS’s/Nesting Support Staff to effectively conduct/manage    

                       individual, group and class interactions     

  • Assess/Analyze/Monitors participant and class performance – as measured by KPIs during Nesting/Classroom.
  • Prepare regular/accurate and meaningful internal and external reports related to training.
  • Plan and plot in for resources as required (weekly, Bi-weekly, monthly).
  • Prepare analysis & action plans to improve trainer/training delivery.
  • Delivery of training programs as and when required/ Delivery Demo for trainers as per coaching plans.
  • Development of training for all aspects of client projects, including soft skills and technical skills.
  • Participate in routine client/learner interaction.
  • Perform other related duties and assignments as required and as assigned by supervisor or manager.

 

 

Qualifications:

Our most successful candidates will have:

  • Earned a Bachelor’s degree in any field (Major in Education or Communication) preferred but not required.
  • At least 5 to 6 years of work experience with Training in a contact center environment, 3 years of which as a people manager.
  • Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
  • Strong English verbal and written communication skills
  • Strategic in developing solutions and process improvements
  • Willingness and ability to work in a shifting or graveyard schedule

 

Frequently asked questions

Who is hiring for the Training Manager | Banking and Financial Services role?
Sutherland Global is hiring for the Training Manager | Banking and Financial Services position, a Shazamme client. Apply directly on the employer's career site.
Where is the Training Manager | Banking and Financial Services job located?
The Training Manager | Banking and Financial Services role with Sutherland Global is based in San Fernando, PH.
Is the Training Manager | Banking and Financial Services role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Training Manager | Banking and Financial Services role?
The Training Manager | Banking and Financial Services position is aimed at mid-level candidates.
How do I apply for the Training Manager | Banking and Financial Services role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct