Desktop Technician
Talent Groups ·www.talentgroups.com
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Hybrid Details: Should expect to be onsite a few days/week; travel also required
Duration: 5 months to start
Job Description
Duration: 5 months to start
Job Description
- The Desktop Support Technician supports all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment.
- The Technician ensures service level commitments and deliverables are met.
- Supports Service Delivery, adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
- Gathers data and compiles reports on KPIs, SLAs and other relevant data for management review
- Participates in executing service delivery and supports management in accordance with standardized policies, procedures and processes across programs and operational units
- Assists with the development and implementation of short and long term solutions, including planning, testing and implementing new and enhanced systems, while remediating production impacting incidents and outages
- Coordinates with vendors on break/fix issues as necessary
- Images, installs, and supports software for all workstation types
- Troubleshoots, supports, and repairs hardware
- High School Diploma or equivalent required
- Minimum of five (5) years technology service delivery experience in a corporate and high availability environment, required, including knowledge of end-user and network based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices
- Experience with service delivery modes, processes, techniques and tools, required
- Knowledge of Microsoft Operating systems (XP, 7) and Microsoft Office Suite software, and Microsoft technologies, including Active Directory, DHCP, DNS, GPOs, etc., required
- Knowledge of Citrix, Networking (TCP/IP, DNS), required
- Excellent written and oral communications skills as well as analytical and organizational skills, required.
- Experience with CA Desktop and Server Manager and CA Service Desk or other ticket tracking software, preferred
- ITIL v3 Foundation or Six Sigma Certification, preferred
#LI-Hybrid
Frequently asked questions
Who is hiring for the Desktop Technician role?
Talent Groups is hiring for the Desktop Technician position, a Shazamme client. Apply directly on the employer's career site.
Where is the Desktop Technician job located?
The Desktop Technician role with Talent Groups is based in New Hyde Park, NY, US. The role is hybrid-friendly.
Is the Desktop Technician role remote?
Yes — the Desktop Technician position at Talent Groups is hybrid. Candidates based in US are preferred.
What does the Desktop Technician role pay?
Talent Groups lists the Desktop Technician role at USD 24–34 per hour.
Is the Desktop Technician role full-time or contract?
This is a full time position at Talent Groups.
What experience level is the Desktop Technician role?
The Desktop Technician position is aimed at mid-level candidates.
How do I apply for the Desktop Technician role at Talent Groups?
Apply directly on Talent Groups's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.