Technical Support / Service Desk

Our client is looking for a Technical Support Specialist /Service Desk for their law firm. This is a permanent, hybrid position located in Nassau County, Long Island

Responsibilities:

• Provide support to deal with and respond to end user technical problems and follow through to resolution.
• Responsible for hardware support, software support, assisting with deployment/imaging and user configurations, onboarding/offboarding users, equipment moves and installations, mobile device support, as well as setting up audio/video meetings in conference rooms.
• Participate in internal projects as assigned.

Position Requirements:

• Excellent oral and written communication, organizational, time management and interpersonal skills a must.
• Law Firm experience
• Must be able to work as part of a team, as well as independently.
• Minimum of 3 years experience with Windows 11/Office 365.
• Familiarity or experience with legal applications, document management, financial applications, review platforms, or equivalent systems would be an asset.
• Analytical and problem-solving skills necessary to troubleshoot and provide end user support.
• Information technology degree or related certification(s) preferred, but not essential.

Hybrid Hours:
Monday-Friday, 9:00am-5:00pm
Minimum 3 days a week in Nassau County.
2 days a week remotely
Rotating On-Call Schedule



Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.