Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls)

Sutherland Global ·jobs.sutherlandglobal.com

Location Sofia, Sofia City Province, Bulgaria, //23, Bulgaria
Work type Remote
Type Full time
Level Mid
Source Shazamme
Technology Full-time
Apply direct

Company Description:

About Sutherland

At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.
If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!

 

Job Description:

What You'll Do (Non-Voice Support Only):

  • Provide email and chat support (no phone calls!) to platform users
  • Answer common "how-to" and FAQ-type questions
  • Assist with account management and payment-related issues
  • Guide users through troubleshooting steps with patience and clarity

Qualifications:

 

    What We’re Looking For:

    • Fluency in French (C1 level) and English (C1 level) 
    • Valid EU work permit – required to work in Bulgaria
    • Availability to work flexible shifts, including weekends
    • Previous customer service experience – a plus, but not a dealbreaker
    • Excellent communication skills – as smooth as a jazz saxophone solo
    • A positive, problem-solving attitude – even on the toughest tracks

    Additional Information:

    What You’ll Get:

    • Permanent contract with long-term job security
    • Fully remote training and work from anywhere in Bulgaria
    • Additional health and life insurance
    • 21 days of paid annual leave
    • Food vouchers and Multisport card (partially covered)
    • Performance bonuses
    • World-class training and career growth opportunities
    • Digital HR services and 24/7 psychological support

    Why Join Us?

    • Fully digital onboarding and contract signing
    • Recognition and referral programs
    • Engaging employee events and wellness initiatives
    • Learning platforms and certification support
    • Exposure to global business and an inclusive, multicultural environment

    Frequently asked questions

    Who is hiring for the Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) role?
    Sutherland Global is hiring for the Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) position, a Shazamme client. Apply directly on the employer's career site.
    Where is the Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) job located?
    The Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) role with Sutherland Global is based in Sofia, US. The role is remote-friendly.
    Is the Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) role remote?
    Yes — the Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) position at Sutherland Global is remote. Candidates based in US are preferred.
    Is the Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) role full-time or contract?
    This is a full time position at Sutherland Global.
    What experience level is the Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) role?
    The Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) position is aimed at mid-level candidates.
    How do I apply for the Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) role at Sutherland Global?
    Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
    Apply direct