Customer Experience Representative – International

Do you enjoy combining customer service, technical problem-solving, and manufacturing support? We are hiring an International Customer Experience Representative for a highly specialized manufacturing environment in the northwest St. Louis metro area. This is a full-time, onsite opportunity working Monday–Friday from 8:00am–4:30pm. This role is perfect for someone who enjoys working directly with global customers while collaborating closely with engineering and production teams to bring technical concepts to life. You’ll play a key role in managing custom product requests, reviewing technical drawings, and ensuring exceptional customer support from concept through completion. Key Responsibilities Serve as the primary point of contact for international customers via phone and email Coordinate with engineering teams to review blueprints, technical drawings, and custom product specifications Process quotes, purchase orders, and customer requests while tracking project updates Partner with production and sales teams to ensure customer expectations and delivery timelines are met Qualifications 2+ years of customer service experience within a manufacturing or engineering environment Ability to read and understand blueprints and technical drawings Strong technical aptitude and attention to detail Excellent communication skills with the ability to build professional customer relationships Salary: $42,000+