AI Chatbot Curation Specialist

About the Role

Our client, a highly respected global brand in the electronics industry, is looking for a Chatbot Conversation Designer to join their team. In this exciting role, you’ll play a key part in enhancing the customer experience across chat and call channels. You’ll review transcripts, coach service operators and work closely with internal teams to ensure accurate support and seamless issue resolution. You’ll also monitor chatbot performance, refine content and processes and bring innovative ideas to deliver a more personal, engaging and memorable customer journey.

Duties & Responsibilities

• Analyse and review chat and call interactions to identify improvements.
• Provide training and guidance to customer service teams.
• Collaborate with internal departments to ensure accurate technical support.
• Monitor and report on chatbot and live chat performance.
• Review and refine chatbot content for accuracy and efficiency.
• Conduct quality checks to maintain excellent customer service standards.
• Develop ideas to enhance the customer journey and overall experience.
• Escalate and track issues to ensure timely resolution.

About You

• Intermediate knowledge of and experience using Microsoft Excel.
• Passion for customer service and enthusiasm for improving customer experience.
• Excellent time and deadline management skills.
• A quick learner who is adaptable to change.
• Strong verbal and written communication skills.

What’s in it for you?

• Competitive salary.
• Generous discounts and exclusive promotions.
• Wellbeing initiatives with onsite gym access.
• Convenient onsite parking.

How to Apply

If this opportunity is of interest to you, please reach out to Kristina Pejcinovic at kristinap@people2people.com.au. You can also apply directly through this advertisement.

We look forward to receiving your application.