Sales & Retention Team Leader - 5-6 mths Fixed Term
Smaart Recruitment ·www.smaart.com.au
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Sales & Retention Manager (Fixed-Term Contract | 5–6 Months)
Melbourne | Hybrid Working
We are currently seeking an experienced Sales & Retention Manager to join a high-performing service operations team on a 5–6 month fixed-term contract. This is an excellent opportunity for a strong people leader to step into a fast-paced environment and drive team performance, customer outcomes, and commercial results within a purpose-led organisation.
This role sits within an Australian general insurer that specialises primarily in motor vehicle insurance and related products, with a strong focus on delivering straightforward, customer-first solutions and dependable service outcomes.
About the Role
Reporting into senior leadership, you will lead a small team of Sales & Retention professionals, overseeing both inbound and outbound customer interactions. You will play a key role in driving performance through coaching, strategy execution, and continuous improvement initiatives.
This role requires a hands-on leader who can quickly build credibility, optimise processes, and deliver results in a dynamic, target-driven environment.
Key Responsibilities
Melbourne | Hybrid Working
We are currently seeking an experienced Sales & Retention Manager to join a high-performing service operations team on a 5–6 month fixed-term contract. This is an excellent opportunity for a strong people leader to step into a fast-paced environment and drive team performance, customer outcomes, and commercial results within a purpose-led organisation.
This role sits within an Australian general insurer that specialises primarily in motor vehicle insurance and related products, with a strong focus on delivering straightforward, customer-first solutions and dependable service outcomes.
About the Role
Reporting into senior leadership, you will lead a small team of Sales & Retention professionals, overseeing both inbound and outbound customer interactions. You will play a key role in driving performance through coaching, strategy execution, and continuous improvement initiatives.
This role requires a hands-on leader who can quickly build credibility, optimise processes, and deliver results in a dynamic, target-driven environment.
Key Responsibilities
- Lead and manage the day-to-day performance of the Sales & Retention team
- Drive outbound sales strategies aligned to business objectives
- Develop and implement sales campaigns and incentive programs
- Monitor and analyse performance metrics including conversions, retention, and call quality
- Provide ongoing coaching, development, and performance management
- Oversee customer interactions relating to renewals, policy changes, and cancellations
- Ensure compliance with regulatory requirements and internal standards
- 5–6 month fixed-term contract
- ASAP start
- Monday–Friday, 8.30am–5pm
- Hybrid working, 3 days at home, 2 days in office
- Attractive salary: $110,000 + super
- Proven leadership experience within a contact centre environment – essential
- Strong background in sales and retention – essential
- Experience within financial services – highly desirable
- Demonstrated ability to drive performance in a target-driven environment
- Excellent communication and stakeholder engagement skills
- Strong coaching and team development capability
- Highly organised with the ability to manage competing priorities
- WHV with the required experience are encouraged to apply
Frequently asked questions
Who is hiring for the Sales & Retention Team Leader - 5-6 mths Fixed Term role?
Smaart Recruitment is hiring for the Sales & Retention Team Leader - 5-6 mths Fixed Term position, a Shazamme client. Apply directly on the employer's career site.
Where is the Sales & Retention Team Leader - 5-6 mths Fixed Term job located?
The Sales & Retention Team Leader - 5-6 mths Fixed Term role with Smaart Recruitment is based in Melbourne, VIC, AU. The role is hybrid-friendly.
Is the Sales & Retention Team Leader - 5-6 mths Fixed Term role remote?
Yes — the Sales & Retention Team Leader - 5-6 mths Fixed Term position at Smaart Recruitment is hybrid. Candidates based in AU are preferred.
What does the Sales & Retention Team Leader - 5-6 mths Fixed Term role pay?
Smaart Recruitment lists the Sales & Retention Team Leader - 5-6 mths Fixed Term role at up to AUD 110,000 per year.
Is the Sales & Retention Team Leader - 5-6 mths Fixed Term role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Sales & Retention Team Leader - 5-6 mths Fixed Term role?
The Sales & Retention Team Leader - 5-6 mths Fixed Term position is aimed at mid-level candidates.
How do I apply for the Sales & Retention Team Leader - 5-6 mths Fixed Term role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.