Service Coordinator | Administration | Medical Equipment

THE COMPANY YOU WOULD BE JOINING

• This global medical device/technology company bases everything they do on genuine care for health and well-being.
• They are a trusted medical services and solutions partner, driving healthy outcomes for people facing movement challenges.
• They create value by improving clinical outcomes for patients and enabling a better work environment for healthcare professionals.

WHAT’S IN IT FOR YOU

• A career at this company will provide opportunities that both challenge and inspire.
• Become part of a supportive, tight-knit team that's been working together for years.
• Strong leadership culture of high trust and respect.
• High level of integrity, this company does the right thing!
• Certified Great Place to Work!

WHAT YOU WILL LEAD AND GROW

• Reporting to the Service Support Manager, this full-time permanent Service Coordinator 6-month contract role is based in Eastern Creek with free onsite parking. You'll work Monday to Friday, 8:30am–4:30pm.
• The position is responsible for providing a range of compliance and administrative services for the team and ensuring the business remains compliant with all client requests. 
• You will monitor compliance portals and email correspondence, prioritising requests and update and maintain customer compliance portal requests.
• You will assist the business with all compliance related tasks and action customer requests to ensure that the business is able to continuously attend all customer sites to deliver services.
• You will escalate any compliance issues to the Service Support Manager and assist in the resolution process and provide a high level of administration support to the Service Coordinators and Support team.
• You will liaise with internal stakeholders around compliance documentation whilst maintaining a high level of confidentiality.

WHAT EXPERIENCE & SKILLS WILL YOU NEED TO GET THE JOB?

• Previous experience in a customer service or administration role.
• High level of attention to detail, process driven and established administration skills.
• Ability to follow procedures and work effectively in a specialised team.
• Provide exceptional customer service, by answering customer calls and resolve issues.
• Experience with ERP systems is beneficial, with ability to prioritise and meet deadlines.
• Energetic and motivated, with excellent time management.
• Proficient computer skills in Microsoft Office; Excel, Word, PowerPoint.
• Excellent written & verbal English communication and client relationship skills.
• A mature outlook, reliable, punctual with strong follow-up and organisational skills.
• Must be able to work 5 days a week in Eastern Creek.
• You must be fully vaccinated against COVID-19 and be able to complete a police check and pre-employment medical.

INTERESTED?
Please 'apply now' quoting reference number 3838. Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.