Group Retail Operations Manager

An exciting opportunity has become available for an experienced Retail Group Operations Manager to join one of Australia’s most unique and purpose-driven retail organisations based in Darwin.

Reporting directly to the GM Retail, this role will oversee a network of Area Managers across NT & QLD with a strong focus on leadership development, operational performance, commercial outcomes and continuous improvement across a large multi-site retail portfolio.

This is a rare opportunity to step into a senior leadership role with genuine long-term growth potential. The previous leader in this position has recently been promoted internally into the GM Retail role.

About the Role

This is a high-impact leadership role where no two days look the same.
You’ll work closely with Area Managers and operational teams to drive:

• Commercial performance and operational consistency
• Leadership coaching and team development
• Budgeting, forecasting and P&L performance
• Process improvement and operational efficiencies
• Community and stakeholder engagement
• Workforce planning and succession development
• Retail standards and compliance across multiple sites

The role is based in Darwin and includes regular travel to remote communities across the Northern Territory and Queensland.

What You’ll Be Doing

• Leading and coaching a team of Area Managers
• Supporting operational strategy alongside the GM Retail
• Driving sales, cost control and overall store performance
• Identifying opportunities to improve operational efficiencies
• Supporting large-scale retail operations across diverse locations
• Building strong internal and external stakeholder relationships
• Developing leadership capability across the retail network
• Supporting budgeting and financial planning processes
• Driving a positive and people-focused leadership culture

What You’ll Bring

• Senior multi-site retail leadership experience
• Strong supermarket, grocery or large-format retail operations background
• Experience leading leaders across dispersed locations
• High commercial and financial acumen
• Strong budgeting, reporting and operational analysis capability
• A hands-on and adaptable leadership style
• Excellent communication and stakeholder management skills
• The ability to balance accountability with empathy and people leadership
• A passion for operational improvement and team development

This role will suit someone who thrives in dynamic environments and enjoys building strong teams, solving operational challenges and making a meaningful contribution.

The Benefits

• Senior leadership opportunity with genuine growth potential
• Direct exposure to executive leadership
• Diverse and rewarding multi-site operational scope
• Salary packaging benefits
• Relocation assistance available
• Opportunity to make a real impact across remote communities
• Strong organisational values and people-first culture

APPLY NOW or reach out to Dean at Retailworld Resourcing on 0451151145 for a confidential discussion.