IT Helpdesk System Analyst (GA800093)

IT Helpdesk System Analyst (GA800093)


Job Responsibilities:

 

• Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.

• Assist users with password resets, PST file management, and Exchange Admin tasks.

• Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).

• Use ticket tracking systems to document, prioritize, and track user issues effectively.

• Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.

• Support security and authentication tools such as OKTA and Crowdstrike.

• Maintain knowledge of AWS and SharePoint systems to assist users as needed.

• Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.

• Collaborate with IT teams to ensure smooth operation of company-wide systems.

Preferred Qualifications:
 

• 3+ years of experience in a technical support or help desk role.

• Strong understanding of Windows 11, Active Directory, and Microsoft O365.

• Experience troubleshooting network connectivity, VPNs, and IP phone systems.

• Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).

• Proficiency with ticket tracking systems and remote support tools.

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.

• Excellent communication and interpersonal skills to interact with users of varying technical expertise.

• Strong organizational skills and attention to detail in documenting issues and resolutions.

 
Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.