IT Trainer (VA797976)

IT Trainer (VA797976)

 

Key Responsibilities
 

• Deliver instructor-led and virtual training sessions for new and existing applications

• Develop and maintain training materials, including user guides, quick reference sheets, videos, and e-learning modules

• Customize training content based on user roles, workflows, and system configurations

• Conduct training needs assessments and recommend appropriate learning approaches

• Support application rollouts, upgrades, and system changes through targeted training initiatives

• Provide hands-on system demonstrations and facilitate interactive learning sessions

• Evaluate training effectiveness and incorporate feedback for continuous improvement

• Serve as a subject matter expert (SME) on application functionality and workflows

• Collaborate with Health Services, Health IT, and vendor teams to align training with system capabilities

• Maintain training schedules, attendance records, and completion metrics

Required Qualifications
 

• Bachelor’s degree in Education, Information Systems, Healthcare Informatics, Business, or a related field (or equivalent experience)

• 2–5 years of experience in application training, software implementation, or user education

• Strong presentation and facilitation skills for diverse audiences

• Experience developing training materials using tools such as PowerPoint, LMS platforms, or video authoring software

• Ability to explain technical concepts in a clear, user-friendly manner

Skills &Competencies
 

• Excellent verbal and written communication skills

• Strong organizational and time-management abilities

• Adaptability to different learning styles and technical skill levels

• Analytical mindset with attention to detail

• Ability to travel as needed for on-site training sessions

Working Conditions

• Combination of remote, classroom, and on-site training environments

• Occasional travel may be required

May require flexiblehours during system go-lives or upgrades