Client Services Manager
Method Recruitment Bullhorn ·www.methodrecruitment.com.au
Apply directThis established community-based not-for-profit is seeking an experienced and values-driven Client Services Manager to join the Senior Leadership Team on a part-time contract (3 days per week) basis.
This is a key leadership role responsible for:
- Driving service quality and participant outcomes
- Leading multidisciplinary teams across multiple service streams
- Ensuring compliance with NDIS standards
- Supporting service growth, occupancy, and program development
This role is ideal for a seasoned leader seeking flexible working arrangements while maintaining strategic and operational impact.
Key Responsibilities
Leadership & Strategy
- Contribute to organisational strategy as part of the leadership team
- Partner with People & Culture on workforce planning and capability
- Drive initiatives to improve service quality and client outcomes
Service Operations
- Oversee service delivery across Day Programs, Residential, and Community Access
- Ensure compliance with NDIS Quality & Safeguards Framework
- Improve systems, reporting, and data integrity
- Support efficient rostering aligned to participant needs
Client Services & Intake
- Oversee client intake, onboarding, and service agreements
- Ensure a positive and seamless experience for participants and families
- Build strong stakeholder relationships
Residential Services
- Oversee participant care, including medical and allied health coordination
- Ensure medication compliance and financial oversight processes
- Support participant wellbeing, independence, and engagement
Programs & Continuous Improvement
- Lead development and evaluation of programs
- Monitor outcomes and drive continuous improvement initiatives
People Leadership
- Lead, mentor, and develop team leaders and coordinators
- Support onboarding, training, and performance management
- Promote a positive, inclusive culture
Risk & Compliance
- Oversee incident management, audits, and risk processes
- Ensure compliance with NDIS and regulatory frameworks
Quality & Engagement
- Drive improvements based on client feedback and surveys
- Strengthen engagement with participants, families, and stakeholders
About You
You’re a confident and collaborative leader with experience in disability or community services and a passion for delivering high-quality, person-centred care.
You bring:
- Proven experience leading service delivery teams
- Strong understanding of NDIS frameworks and compliance
- Experience driving operational improvements and service growth
- Excellent stakeholder engagement and communication skills
- Strong problem-solving and organisational ability
- Ability to balance strategic and hands-on responsibilities
Frequently asked questions
Who is hiring for the Client Services Manager role?
Method Recruitment Bullhorn is hiring for the Client Services Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Client Services Manager job located?
The Client Services Manager role with Method Recruitment Bullhorn is based in Coburg, VIC, AU. The role is hybrid-friendly.
Is the Client Services Manager role remote?
Yes — the Client Services Manager position at Method Recruitment Bullhorn is hybrid. Candidates based in AU are preferred.
Is the Client Services Manager role full-time or contract?
This is a full time position at Method Recruitment Bullhorn.
What experience level is the Client Services Manager role?
The Client Services Manager position is aimed at mid-level candidates.
How do I apply for the Client Services Manager role at Method Recruitment Bullhorn?
Apply directly on Method Recruitment Bullhorn's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.