Product Analyst

Product Analyst | Contract until end of July 2027 | Auckland 

We are on the hunt for an experienced Product Analyst to join a high-performing Service Design & Analysis team, supporting critical enterprise products and platforms that underpin core digital services. This is a long-term contract opportunity through to July 2027, with an immediate focus on strengthening product lifecycle analysis and service design capability.

Working in a flow-to-work environment, you’ll operate across product analysis, service definition, requirements discovery and continuous improvement, partnering closely with Product Managers, Domain Architects and Solution Designers.

You'll play a central role in the Product Lifecycle Management Framework, with a particular focus on the Ideation Phase: gathering requirements, facilitating workshops, and providing analytical insights that drive meaningful outcomes across a broad digital portfolio. Your responsibilities will include:

• Defining and documenting product, platform and service requirements
• Leading workshops, process mapping and discovery activities
• Documenting and agreeing on scope, approach, and plans for work packages
• Designing, organising, and facilitating requirements and design workshops with stakeholders
• Providing monthly product data analysis to identify trends across Incident, Request, Change, Problem, and System Health Management
• Supporting product lifecycle artefacts including support processes, SOPs and knowledge documentation
• Working across stakeholders to manage dependencies, risks and approvals in a complex environment

About you

You’re a seasoned Product Analyst or senior Business Analyst who enjoys operating at the intersection of product, service design and analysis. You hold, or are eligible to obtain, a NZ government Secret Vetting (SV) clearance. You'll bring:

• Proven experience in product, platform, or service definition and process mapping
• Strong background in ITIL Service Management and Transition
• Experience validating functional and technical business requirements
• Confident facilitating workshops and leading information-gathering sessions
• Demonstrated ability to conduct document and data analysis
• Experience identifying, analysing, and communicating risk
• Skilled in creating clear, professional presentations and reports
• ITIL certification or formal ITSM experience is highly desirable

If you enjoy bringing clarity to complexity and combining product thinking with strong analysis, we’d love to hear from you. Apply today, and Luisa Larios (Luisa@momentum.co.nz) will be in touch.

**Please note only applicants currently based in New Zealand with valid work rights will be considered**