Customer Service Retention B2B Support

Sutherland Global ·jobs.sutherlandglobal.com

Location Cairo, Cairo Governorate, Egypt
Type Full time
Level Mid
Source Shazamme
Corporate
Apply direct

Company Description:

At Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies.

Job Description:

This is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication.

Qualifications:

  • Customer Service, sales and retention skills
  • Proficiency in English B2 -C1
  • Grads and Dropouts only
  • Flexibility with night and overnight shifts
  • Flexibility with Rotational shifts
  • Previous experience in a similar role is a plus
  • Sales or Retention experience

Additional Information:

Benefits

  • Competitive Salary + Achievable KPIS/Allowances/Incentives
  • 1.1k night and overnight allowance
  • Transportation is provided both ways (Door to Door for ladies)
  • Social and medical insurance is provided
  • First 3 months are Fully Granted
  • Healthiest work environment (Great place to work certified)
  • Commission scheme 

Frequently asked questions

Who is hiring for the Customer Service Retention B2B Support role?
Sutherland Global is hiring for the Customer Service Retention B2B Support position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Retention B2B Support job located?
The Customer Service Retention B2B Support role with Sutherland Global is based in Cairo, US.
Is the Customer Service Retention B2B Support role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Customer Service Retention B2B Support role?
The Customer Service Retention B2B Support position is aimed at mid-level candidates.
How do I apply for the Customer Service Retention B2B Support role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct