Senior IT Desktop Support Technician
Tandym Group ·careers.tandymgroup.com
Apply directA financial services organization in New York City is seeking a Senior IT Desktop Support Technician to provide hands-on technical support for a demanding trading environment. The role supports desktop systems, trading applications, and end users across a complex, fast-paced technology landscape.
About the Opportunity:
- Shift: Day shift
- Schedule: Monday through Friday
- Hours: Coverage between 7:00 AM and 8:00 PM )
- Setting: Hybrid (at least 4 days a week onsite)
Responsibilities:
- Provide frontline and escalation support for desktop environments and trading floor users
- Troubleshoot Windows endpoints, hardware, drivers, and device-related issues
- Support trading and financial applications, including related add-ins and user access needs
- Manage workstation and laptop imaging, deployment, patching, and system maintenance
- Use support and management tools to track incidents, maintain inventory, and resolve technical issues efficiently
Qualifications:
- 2+ years of experience supporting Desktop or Trade Floor Technology in a Financial Services environment
- Strong expert-level knowledge of Windows operating systems, including Windows 10 and Windows 11
- Hands-on experience with SCCM imaging and deployment
- Experience supporting Microsoft Office and common desktop productivity tools
- Experience with service management and device management tools, including ServiceNow, Intune, or MobileIron
- Experience in troubleshooting virtual desktop infrastructure or related remote desktop technologies
- Strong communication, problem-solving, and customer support skills
Desired Skills:
- Microsoft or Cisco certifications
- Bilingual (English and Spanish)
- Experience supporting trading applications
- Exposure to Qualys, Workday, Cisco phone systems, SQL, or LDAP
- Knowledge of networking fundamentals
Frequently asked questions
Who is hiring for the Senior IT Desktop Support Technician role?
Tandym Group is hiring for the Senior IT Desktop Support Technician position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior IT Desktop Support Technician job located?
The Senior IT Desktop Support Technician role with Tandym Group is based in New York, NY, US. The role is hybrid-friendly.
Is the Senior IT Desktop Support Technician role remote?
Yes — the Senior IT Desktop Support Technician position at Tandym Group is hybrid. Candidates based in US are preferred.
What does the Senior IT Desktop Support Technician role pay?
Tandym Group lists the Senior IT Desktop Support Technician role at USD 40–50 per hour.
Is the Senior IT Desktop Support Technician role full-time or contract?
This is a full time position at Tandym Group.
What experience level is the Senior IT Desktop Support Technician role?
The Senior IT Desktop Support Technician position is aimed at senior-level candidates.
How do I apply for the Senior IT Desktop Support Technician role at Tandym Group?
Apply directly on Tandym Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.