Customer Service Officer
Public Sector People ·www.publicsectorpeople.com.au
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Public Sector People are partnering with a local government organisation to recruit for an Customer Office Officer.
Contract: 3 months | Immediate Start
Hourly Pay Rate: $40 - $43 p/h + Super
Responsibilities:
• Respond to high‑volume customer enquiries via phone, email and online channels, delivering professional and courteous service
• Accurately log, update and resolve customer requests using Council systems in line with service standards
• Provide accurate information on Council services, policies and procedures, escalating matters when required
• Process customer transactions and applications, ensuring completeness and compliance with Council requirements
• Work collaboratively with internal teams to ensure timely resolution of enquiries and positive customer outcomes
Essential:
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au
Contract: 3 months | Immediate Start
Hourly Pay Rate: $40 - $43 p/h + Super
Responsibilities:
• Respond to high‑volume customer enquiries via phone, email and online channels, delivering professional and courteous service
• Accurately log, update and resolve customer requests using Council systems in line with service standards
• Provide accurate information on Council services, policies and procedures, escalating matters when required
• Process customer transactions and applications, ensuring completeness and compliance with Council requirements
• Work collaboratively with internal teams to ensure timely resolution of enquiries and positive customer outcomes
Essential:
- 2+ years experience in an customer service within local government or working in a politically sensitive environment
- Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au
Frequently asked questions
Who is hiring for the Customer Service Officer role?
Public Sector People is hiring for the Customer Service Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Officer job located?
The Customer Service Officer role with Public Sector People is based in NSW - Sydney, NSW, AU.
What does the Customer Service Officer role pay?
Public Sector People lists the Customer Service Officer role at AUD 40–43 per hour.
Is the Customer Service Officer role full-time or contract?
This is a full time position at Public Sector People.
What experience level is the Customer Service Officer role?
The Customer Service Officer position is aimed at mid-level candidates.
How do I apply for the Customer Service Officer role at Public Sector People?
Apply directly on Public Sector People's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.