Customer Service

Core Personnel Staffing ·corepersonnelstaffing.com

Location Carrollton, TX, US
Type Full time
Level Mid
Source Shazamme
Customer Service
Apply direct

Customer Service Representative (CSR)

  • Location: Carrollton, TX 75007

  • Pay Rate: $18.00/hr

Job Description

A Customer Service Representative (CSR) is the frontline link between a company and its customers. They handle inquiries, troubleshoot issues, process orders, and ensure overall customer satisfaction. They act as the voice of the brand across various channels like phone, email, and live chat.

Core Responsibilities

  • Bilingual Requirement: Must be 100% Bilingual in Spanish and English.

  • Respond to Inquiries: Address questions regarding products, services, company policies, and pricing via phone, email, or live chat. (Note: Most of the work involves responding to emails).

  • Resolve Issues: Investigate complaints, troubleshoot problems, and provide appropriate solutions or alternatives.

  • Manage Accounts: Process orders, returns, exchanges, and account updates while calculating charges and processing billing.

  • Document Interactions: Keep detailed, accurate records of customer inquiries, complaints, and actions taken within a CRM (Customer Relationship Management) system.

  • Coordinate with Departments: Escalate complex issues to supervisors or route them to appropriate internal teams, such as technical support or billing.

Key Skills & Qualifications polite verbal and written communication skills.
Technical Proficiency: Familiarity with phone systems, live chat software, and basic database or CRM platforms.
Time Management: Ability to multitask and manage call volume or ticketing queues effectively.

Frequently asked questions

Who is hiring for the Customer Service role?
Core Personnel Staffing is hiring for the Customer Service position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service job located?
The Customer Service role with Core Personnel Staffing is based in Carrollton, TX, US.
Is the Customer Service role full-time or contract?
This is a full time position at Core Personnel Staffing.
What experience level is the Customer Service role?
The Customer Service position is aimed at mid-level candidates.
How do I apply for the Customer Service role at Core Personnel Staffing?
Apply directly on Core Personnel Staffing's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct