Customer Experience Officer

About the Opportunity

We are partnering with a leading national property development group with a strong reputation for delivering high-quality residential communities across Australia.

This is a rare opportunity to take ownership of the end-to-end customer journey across multiple residential projects, playing a key role in shaping how customer experience their new home and community, from the moment they sign the contract through to settlement and beyond.

The Role

As the Customer Experience Officer, you will be the primary point of contact for purchasers from contract stage through to settlement and post-handover. You will ensure a seamless, well-communicated and positive customer experience across both land and built-form projects.

• Managing purchaser relationships from contract stage through to post-settlement
• Coordinating selections, upgrades and key milestone communications
• Acting as the central point of contact for customer queries and project/estate inboxes
• Maintaining and updating CRM systems with all customer interactions
• Preparing customer communications including emails, letters, newsletters and construction updates
• Supporting settlement coordination, pre-settlement inspections and onsite handovers
• Organising customer engagement initiatives, community events and “meet your neighbour” activities
• Gathering and reporting on customer feedback to identify trends and improve experience
• Liaising closely with Development Managers, Marketing and Contract Administration teams
• Supporting broader marketing and administrative activities as required

About You

You will bring a genuine passion for customer experience and an interest in property development, along with the ability to manage multiple stakeholders and competing priorities.

You will ideally have:

• Experience in customer service, administration or property-related roles
• Strong written and verbal communication skills
• High attention to detail and strong organisational ability
• Confidence managing customer relationships and resolving issues professionally
• Strong systems capability (CRM, Microsoft Office, CMS platforms)
• A proactive, hands-on approach with strong initiative

Most importantly, you are personable, empathetic, and thrive in a role where no two days are the same and customer experience is at the centre of everything you do.

Why This Role?

This is a highly visible customer-facing role within a respected national developer, offering the opportunity to directly influence how customers experience their new homes and communities. You will be part of a collaborative team that values initiative, professionalism and long-term thinking.