Chat Support Specialist with English and Bulgarian language

Sutherland Global ·jobs.sutherlandglobal.com

Location Varna, Varna, Bulgaria, //3, Bulgaria
Type Full time
Level Mid
Source Shazamme
Technology
Apply direct

Company Description:

Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

About your next great opportunity:

As a Customer Support Specialist, you will play a key role in delivering an exceptional customer experience. Serving as the first point of contact, you'll support our customers through phone, chat, and email, ensuring their questions are answered and their issues are resolved with care and professionalism.

Join us in our office where ideas flow and teamwork thrives!

Job Description:

  • Respond to customer inquiries via chat, and email
  • Accurately document all customer interactions and case details in the CRM system
  • Follow communication procedures, guidelines, and policies.
  • Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout
  • Navigating multiple systems simultaneously

Qualifications:

  • Native knowledge of Bulgarian (C2) and good command of English (B2)
  • Excellent written and verbal communication skills
  • Strong computer literacy and the ability to navigate multiple systems and platforms with ease
  • Strong attention to detail and the ability to follow processes and guidelines accurately
  • Previous experience in a customer support or customer-facing role is an advantage
  • Willingness to work on shifts

Additional Information:

What We Offer:

  • Work from our office
  • 21 days of paid annual leave
  • Additional health and life insurance
  • Meal and gift vouchers
  • Employee recognition programs
  • Individual training for professional development
  • Clear career prospects with internal promotion opportunities
  • Modern and pleasant work environment with cozy relaxation areas

 

Frequently asked questions

Who is hiring for the Chat Support Specialist with English and Bulgarian language role?
Sutherland Global is hiring for the Chat Support Specialist with English and Bulgarian language position, a Shazamme client. Apply directly on the employer's career site.
Where is the Chat Support Specialist with English and Bulgarian language job located?
The Chat Support Specialist with English and Bulgarian language role with Sutherland Global is based in Varna, US.
Is the Chat Support Specialist with English and Bulgarian language role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Chat Support Specialist with English and Bulgarian language role?
The Chat Support Specialist with English and Bulgarian language position is aimed at mid-level candidates.
How do I apply for the Chat Support Specialist with English and Bulgarian language role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct