Financial Assistance Officer

Davidson ·www.davidsonwp.com

Location Murarrie, Queensland, Australia
Salary AUD 65,000 - 75,000 / year
Type Full time
Level Mid
Source Shazamme
Accounting
Apply direct

About the Company

Our client is a boutique energy provider with nearly 20 years of industry experience and a loyal customer base. Known for their smart-casual, social and energetic workplace, this is a team that genuinely enjoys what they do — and who they work with.

Hours: 8:00am – 4:30pm, Monday to Friday

Bonus: 12:00pm finish every second Friday!

This is an in-office position.


About the Role

Due to company growth, they have two positions available.

Position 1 - You’ll be responsible for ensuring timely and accurate recovery of outstanding accounts while maintaining strong relationships with customers. This is a role where you’ll need to balance professionalism with empathy, working collaboratively with both clients and internal teams. Your day-to-day will include:

  • Contacting customers regarding overdue accounts
  • Negotiating payment plans and monitoring adherence
  • Investigating and resolving billing or payment discrepancies
  • Liaising with internal staff to ensure accounts are accurate and up to date
  • Processing hardship claims
  • Preparing reports on collections activity and outstanding debt
  • Assisting customers to access grants and other available funding

Position 2 - will require an analytical, structured and detail-orientated approach, with a good understanding of MS Excel. Your day-to-day will include:

  • Review bill generation reports
  • Investigate data anomalies
  • Liaise with internal staff to investigate billing discrepancies
  • Estimation of bills where required (full training provided)
  • Billing adjustments and generate credits



About You

You’ll need strong communication skills (both written and verbal), a professional but approachable manner, and, for the collections-based role, the confidence to have sometimes tricky conversations with customers. A background in collections, credit control, or accounts receivable will set you up for success.


You’ll also bring:

  • Solid numeracy and attention to detail
  • A proactive, problem-solving mindset
  • Intermediate MS Excel skills (V-Lookups)
  • Reliability, punctuality, and a team-oriented attitude

This is a smart-casual environment — no suit and tie required, just professionalism, initiative, and a commitment to getting the job done.


The Benefits

  • Supportive, friendly team with an excellent manager
  • Full training provided
  • Subsidised lunch supplied daily
  • Regular team celebrations and engagement activities
  • Monthly competitions with generous gift card prizes
  • Convenient location with parking
  • Finish at 12:00pm every second Friday

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Britt Molony on +61 0417737307, quoting reference JN -052026-43216. Want to know more about Davidson? Visit us at www.davidsonwp.com

Frequently asked questions

Who is hiring for the Financial Assistance Officer role?
Davidson is hiring for the Financial Assistance Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Financial Assistance Officer job located?
The Financial Assistance Officer role with Davidson is based in Murarrie, QLD, AU.
What does the Financial Assistance Officer role pay?
Davidson lists the Financial Assistance Officer role at AUD 65,000–75,000 per year.
Is the Financial Assistance Officer role full-time or contract?
This is a full time position at Davidson.
What experience level is the Financial Assistance Officer role?
The Financial Assistance Officer position is aimed at mid-level candidates.
How do I apply for the Financial Assistance Officer role at Davidson?
Apply directly on Davidson's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct