Property Claims Specialist

MAYDAY Recruitment is excited to present a fantastic opportunity for a Property Claims Specialist to join a leading global insurance organisation on a 12-month contract. This role will be responsible for managing a portfolio of commercial property claims, ensuring a high standard of customer service and efficient claims resolution throughout the process.

As a Property Claims Specialist, you will manage a portfolio of property claims from lodgement through to settlement, ensuring claims are handled in line with industry best practices and compliance requirements. You will play a key role in investigating claims, assessing coverage, establishing reserves, negotiating settlements, and maintaining strong relationships with brokers, customers, and stakeholders.

What's in it for you?

• 12-month contract opportunity
• Located in North Sydney
• Flexible working arrangements
• Join a highly reputable global insurance organisation
• Supportive and collaborative team environment
• Opportunities for career growth and professional development
• Health and wellbeing initiatives and employee benefits

Main responsibilities include:

• Manage a portfolio of commercial property claims
• Analyse first reports to determine nature of loss, coverage, and scope of damage
• Conduct thorough investigations into claims and gather supporting documentation
• Assess claims in line with service standards, policy coverage, and industry regulations
• Establish accurate and timely reserves on claims
• Maintain proactive communication with brokers, customers, and stakeholders via phone and written correspondence
• Provide regular updates and respond to customer enquiries in a timely manner
• Accurately document all claim developments and maintain detailed file notes
• Exercise sound judgement in evaluating loss, liability, damage, and policy coverage
• Negotiate fair and reasonable settlements where appropriate
• Work closely with internal departments and external service providers to ensure efficient claim outcomes
• Monitor external vendor performance and manage associated costs
• Ensure compliance with internal policies, procedures, and the General Insurance Code of Practice
• Assist with administrative tasks, audits, and other duties as required within the Claims team

The ideal candidate:

• Tertiary qualified
• ANZIIF qualifications preferred or currently studying towards completion
• 1–3 years’ experience within Commercial Property Claims or other first-party claims experience
• Strong understanding of insurance claims processes and industry legislation
• Knowledge of the Insurance Contracts Act and General Insurance Code of Practice
• Excellent written and verbal communication skills
• Strong negotiation and stakeholder management abilities
• High attention to detail with strong organisational and time-management skills
• Customer-focused with a commitment to service excellence
• Ability to work collaboratively within a team environment

If this sounds like the right role for you, please apply now!