Venue Leader

About the Brand
Our purpose is to create positive energy and memorable experiences in every venue. We are committed to:

• Attention to Detail: Delivering the best experience through high-quality products, service, and team performance.
• Team & Community Connection: Fostering a positive, supportive environment for staff and guests, celebrating achievements, and engaging with the local community.
• Sustainability: Encouraging environmentally friendly practices and promoting responsible operations across all venues.

Role Purpose
The Venue Leader is responsible for delivering exceptional guest experiences through smooth and efficient venue operations. This role includes:

• Leading and developing a high-performing team
• Maintaining quality, service, and operational standards
• Driving commercial results while maintaining a safe and positive working environment
• Promoting the company's values and culture in every aspect of the venue

Key Responsibilities
Guest Experience

• Model and enforce high service standards for the team
• Maintain a clean, organized, and welcoming venue
• Address guest concerns professionally and escalate issues when necessary
• Deliver ongoing training and coaching to team members
• Maintain personal presentation and professional standards

Product & Quality

• Ensure all food and beverage products are prepared according to operational procedures
• Monitor ingredient quality and compliance with food safety regulations
• Manage food inventory to maximize sales and minimize waste
• Ensure the team maintains strong product knowledge

Operations & Leadership

• Lead and manage all team members through recruitment, onboarding, development, and performance management
• Foster open communication, team cohesion, and a positive work environment
• Ensure compliance with company policies, procedures, and OH&S requirements
• Complete operational and administrative tasks including opening/closing checks, cash handling, stock management, and reporting
• Implement performance management plans for underperforming staff
• Collaborate with the operations team on business planning, marketing, and community engagement initiatives

Key Performance Indicators (KPIs)

• Achieve sales targets while managing COGS and labor within budget
• Lead and motivate staff to deliver consistent high performance
• Ensure compliance with internal and external audits
• Maintain up-to-date training and accurate performance records for all team members
• Promote company values and culture consistently within the team

Candidate Requirements

• Minimum 1-2 years of experience in hospitality, café, or QSR management preferred
• Strong leadership and team coaching capabilities
• Hands-on operational experience and a systems-driven mindset
• High attention to detail and organizational skills
• Alignment with the company's mission, values, and commitment to positive experiences
• Flexibility for early starts, weekends, and public holiday rotations

Remuneration & Benefits

• Base Salary: $78,000-$85,000 + Super
• Staff discounts and participation in performance-based bonus schemes
• Opportunity for career progression into Venue General Manager or Area Manager roles

If you’re an energetic leader who knows how to create great experiences and deliver results, we’d love to hear from you.

Apply here or email samc@hospoworld.net.au