Digital Optimisation Manager
Next Chapter Recruitment ·nextchapterrecruitment.co.uk
Apply direct
Digital Operations Manager
This leading experiential leisure brand is looking to recruit a Digital Operations Manager to take the lead in shaping digital strategy and driving innovation across their online ecosystem. This is a rare opportunity to play a key role in an ambitious, fast-growing leisure brand that’s redefining fun and experiences across the UK.
As part of a dynamic and high performing Marketing team, you’ll oversee the performance and ongoing optimisation of all digital platforms, from websites and booking systems to CRM and in-venue digital touchpoints, ensuring every guest interaction online is as exciting and seamless as the experience itself.
This is a fully office based role, please only apply if you are willing and able to commit on this basis.
The Role:
What You’ll Bring
Why Join?
This business isn’t just about operations, it’s about experiences. You’ll be part of a team that brings energy, creativity, and digital innovation to one of the UK’s most exciting leisure brands. If you thrive in a fast-paced, customer-focused environment where no two days are the same, we’d love to hear from you.
This leading experiential leisure brand is looking to recruit a Digital Operations Manager to take the lead in shaping digital strategy and driving innovation across their online ecosystem. This is a rare opportunity to play a key role in an ambitious, fast-growing leisure brand that’s redefining fun and experiences across the UK.
As part of a dynamic and high performing Marketing team, you’ll oversee the performance and ongoing optimisation of all digital platforms, from websites and booking systems to CRM and in-venue digital touchpoints, ensuring every guest interaction online is as exciting and seamless as the experience itself.
This is a fully office based role, please only apply if you are willing and able to commit on this basis.
- Champion the customer journey creating frictionless, engaging, and on-brand digital experiences that reflect a vibrant, social spirit;
- Collaborate with Marketing, IT, and Operations teams, as well as external partners, to deliver impactful digital initiatives that increase engagement and revenue;
- Monitor digital performance, translating insights into data-driven actions that improve conversion and customer satisfaction;
- Lead CRO programmes and testing strategies to continuously refine booking flows, content, and calls-to-action;
- Manage and develop a talented team ensuring digital excellence across all touchpoints;
- Build strong partnerships with digital agencies and suppliers, maximising the value of every investment and initiative;
- Stay ahead of the curve by identifying emerging technologies and trends that can elevate digital marketing and customer experience.
- At least 5 years’ experience in a Digital Operations or Digital Project Management role;
- Proven experience managing and optimising customer-facing digital platforms (B2C experience is essential);
- Strong analytical mindset with expertise in CRO tools (Google Analytics, Hotjar, Optimizely, Adobe Target, or similar);
- A deep understanding of UX/UI principles and their impact on digital performance;
- Excellent communication and collaboration skills across diverse teams and stakeholders;
- Experience managing third-party agencies and driving measurable results;
- A proactive, innovative approach, always looking for ways to improve and evolve.
This business isn’t just about operations, it’s about experiences. You’ll be part of a team that brings energy, creativity, and digital innovation to one of the UK’s most exciting leisure brands. If you thrive in a fast-paced, customer-focused environment where no two days are the same, we’d love to hear from you.
Frequently asked questions
Who is hiring for the Digital Optimisation Manager role?
Next Chapter Recruitment is hiring for the Digital Optimisation Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Digital Optimisation Manager job located?
The Digital Optimisation Manager role with Next Chapter Recruitment is based in Milton Keynes, GB.
Is the Digital Optimisation Manager role full-time or contract?
This is a full time position at Next Chapter Recruitment.
What experience level is the Digital Optimisation Manager role?
The Digital Optimisation Manager position is aimed at mid-level candidates.
How do I apply for the Digital Optimisation Manager role at Next Chapter Recruitment?
Apply directly on Next Chapter Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.