Desktop Support Technician
Tandym Group ·careers.tandymgroup.com
Apply directA financial services firm in Florida is actively seeking a new Desktop Support Technician to for a hand-on role, focusing on service continuity for client-facing platforms.
About the Opportunity:
- Shift: Day
- Schedule: Monday to Friday
- Hours: 9am to 5pm (EST)
Responsibilities:
- Acting as the main liaison for production incidents
- Performing L1 triage, user support, and troubleshooting
- Managing incidents end-to-end
- Creating and tracking tickets in ServiceNow / Jira
- Maintaining knowledge base documentation in Confluence
- Performing other duties, as needed
Qualifications:
- 3+ years of related work experience
- High School Diploma / GED
- Bilingual (English and Spanish)
- Experience with Application Support
- Solid understanding of Incident Management and Escalation Processes
- Solid problem solving and troubleshooting skills
- Great interpersonal and communication skills
- Proactive mindset
Desired Qualifications:
- Associate's and/or Bachelor's Degree
- ITIL certification
- Experience working in a Banking and/or Financial Services setting
- Familiarity with ServiceNow, Jira, and/or Confluence
- Familiarity with Digital Channels
- Experience with Change/Release Processes
- Knowledge of AI-assisted Support
Frequently asked questions
Who is hiring for the Desktop Support Technician role?
Tandym Group is hiring for the Desktop Support Technician position, a Shazamme client. Apply directly on the employer's career site.
Where is the Desktop Support Technician job located?
The Desktop Support Technician role with Tandym Group is based in Miami, FL, US.
What does the Desktop Support Technician role pay?
Tandym Group lists the Desktop Support Technician role at USD 20–30 per hour.
Is the Desktop Support Technician role full-time or contract?
This is a full time position at Tandym Group.
What experience level is the Desktop Support Technician role?
The Desktop Support Technician position is aimed at mid-level candidates.
How do I apply for the Desktop Support Technician role at Tandym Group?
Apply directly on Tandym Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.