Member Services Team Member
People2People AU SF ·www.people2people.com.au
Apply directAbout our client
People2people have partnered with a national not-for-profit organisation delivering services that help protect Australians with medical conditions by ensuring critical health information is available during emergencies. Through wearable medical identification and a 24/7 emergency response service, the organisation enables first responders and healthcare professionals to quickly access essential health details when individuals are unable to communicate. The organisation works closely with healthcare providers, emergency services and community partners to improve safety, independence and peace of mind for members across Australia.
Are you passionate about delivering exceptional service and building meaningful relationships? Our client is looking for a motivated and customer-focused Membership Services Team Member to join their dedicated in-office team.
In this vital role, you'll be the first point of contact for new and existing members, helping this not-for-profit to grow and retain their membership base while ensuring their life-saving services are delivered with care, accuracy, and professionalism.
What you’ll be doing
- Handling inbound and outbound calls to assist with member enquiries, applications, renewals, and product orders
- Accurately updating and maintaining member records in our CRM system
- Promoting products and services to meet member needs and support retention
- Processing payments, upgrades, resignations, and order fulfilment
- Resolving enquiries and complex member situations with professionalism and empathy
- Working toward individual and team KPIs in a contact centre environment
What we’re looking for
- Previous experience in a contact centre, customer service role or medical background (highly regarded)
- Strong communication and interpersonal skills – both written and verbal
- A sales mindset with the ability to identify and respond to member needs
- Excellent attention to detail and accuracy in data processing
- Strong computer skills and confidence using CRM systems and Microsoft Office
- Ability to manage competing priorities and work well both independently and within a team
What you'll bring
- A passion for helping people and delivering excellent service
- A positive, can-do attitude and commitment to team success
- A proactive and solutions-focused approach to challenges
- A mindset of continuous improvement and a desire to contribute to a great team culture
What's in it for you
Our client is Australia’s leading provider of emergency identification services. When you work with them, you're not just answering calls—you’re helping protect lives. Our client prides themselves on being a values-driven organisation offering a supportive environment, opportunities for growth, and the chance to make a real difference every day. Maximise your take-home value with salary sacrifice options on top of your base pay eligible expenses with pre-tax income and boost your overall benefits. Access to free products and services for you and your family. Central location next to tram, restaurants, parks and cafe's. Close-knit team in supportive environment. Monthly team social events. Flexible environment.
Frequently asked questions
Who is hiring for the Member Services Team Member role?
People2People AU SF is hiring for the Member Services Team Member position, a Shazamme client. Apply directly on the employer's career site.
Where is the Member Services Team Member job located?
The Member Services Team Member role with People2People AU SF is based in Hindmarsh, SA, AU.
Is the Member Services Team Member role full-time or contract?
This is a full time position at People2People AU SF.
What experience level is the Member Services Team Member role?
The Member Services Team Member position is aimed at mid-level candidates.
How do I apply for the Member Services Team Member role at People2People AU SF?
Apply directly on People2People AU SF's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.