Customer Care Consultant - Financial Services
Smaart Recruitment ·www.smaart.com.au
Apply direct
About the role and company:
We’re on the lookout for empathetic, curious and solutions-focused individuals to join a growing financial services business as Customer Care Consultants. Whether you're passionate about delivering seamless customer experiences, enjoy problem-solving or simply thrive on supporting people in key moments – this could be your next move.
As a Customer Care Consultant, you’ll be the first point of contact for all customer enquiries, delivering a concierge-style experience across a wide range of loan-related requests. From helping with account updates to generating documents and following up on applications, you'll play a vital role in supporting customers through key financial decisions while ensuring accurate record keeping and strong communication across internal teams.
About you:
To succeed in this role, you’ll need to bring previous experience in a customer-facing environment, whether that’s a contact centre (highly regarded and will be preference as a candidate), retail, or hospitality along with a genuine ability to connect with people and provide clear, professional communication. Financial services experience is a bonus, and you’ll need to be comfortable in a structured, fast-paced setting with fixed hours and a hybrid work model.
A couple of extra things you should know:
***please note only shortlisted candidates will be contacted, WHV/student visa cannot be considered.
We’re on the lookout for empathetic, curious and solutions-focused individuals to join a growing financial services business as Customer Care Consultants. Whether you're passionate about delivering seamless customer experiences, enjoy problem-solving or simply thrive on supporting people in key moments – this could be your next move.
As a Customer Care Consultant, you’ll be the first point of contact for all customer enquiries, delivering a concierge-style experience across a wide range of loan-related requests. From helping with account updates to generating documents and following up on applications, you'll play a vital role in supporting customers through key financial decisions while ensuring accurate record keeping and strong communication across internal teams.
About you:
To succeed in this role, you’ll need to bring previous experience in a customer-facing environment, whether that’s a contact centre (highly regarded and will be preference as a candidate), retail, or hospitality along with a genuine ability to connect with people and provide clear, professional communication. Financial services experience is a bonus, and you’ll need to be comfortable in a structured, fast-paced setting with fixed hours and a hybrid work model.
A couple of extra things you should know:
- Permanent opportunity - Full time | 8:30am – 5:00pm
- Monday to Friday | 2-4 weeks mandatory in-office training followed by hybrid model (3 days in office, 2 days WFH)
- $76-81k inc super
- Sparkling new offices based on George Street, Sydney Location
- Start Date: ASAP, notice periods can be accommodated
- Birthday leave – take the day off to celebrate you
- Health & wellbeing leave for those ‘just need a break’ days
- Option to purchase additional annual leave and many more!
***please note only shortlisted candidates will be contacted, WHV/student visa cannot be considered.
Frequently asked questions
Who is hiring for the Customer Care Consultant - Financial Services role?
Smaart Recruitment is hiring for the Customer Care Consultant - Financial Services position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Care Consultant - Financial Services job located?
The Customer Care Consultant - Financial Services role with Smaart Recruitment is based in Sydney, NSW, AU.
What does the Customer Care Consultant - Financial Services role pay?
Smaart Recruitment lists the Customer Care Consultant - Financial Services role at AUD 68,000–72,000 per year.
Is the Customer Care Consultant - Financial Services role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Customer Care Consultant - Financial Services role?
The Customer Care Consultant - Financial Services position is aimed at mid-level candidates.
How do I apply for the Customer Care Consultant - Financial Services role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.