Customer Service Lead
AccruePartners, Inc. ·www.accruepartners.com
Apply direct
The Team You Will Be Joining
- Growing healthcare services organization supporting providers and customers across the Southeast with a strong emphasis on responsiveness, operational execution, and customer experience.
- Fast-paced and highly collaborative office environment where customer communication and service follow-through are critical to overall business success.
- Team-oriented culture that values accountability, urgency, professionalism, and employees who proactively solve problems rather than wait for direction.
- Organization currently managing a high volume of active customer cases weekly, creating a dynamic and detail-oriented service environment.
- Opportunity to work cross-functionally with operations, inventory, sales, and leadership teams to improve communication flow and customer satisfaction.
- Opportunity to step into a newly elevated customer service leadership role with the ability to build structure and improve workflows.
- High-impact position where this individual will directly influence customer response times, communication standards, and overall service quality.
- Ability to create and implement processes rather than simply maintain an existing system.
- Collaborative environment where strong communicators and operational problem-solvers can quickly earn visibility and influence.
- Exposure to multiple sides of the business including repairs coordination, customer communication, operations, and CRM management.
- Stable and growing organization that values responsiveness, ownership, and proactive customer support.
- This role will serve as a central point of coordination and communication for customer activity.
- Responsible for improving response times, communication processes, and overall customer experience across a fast-moving service environment.
- Will help establish service standards and communication expectations internally while ensuring customers receive timely, professional follow-up.
- Critical in balancing a high volume of email communication while also recognizing when direct phone communication is necessary to resolve issues quickly and effectively.
- Opportunity to create scalable customer service processes that support the organization’s continued operational growth.
- Experience in customer service leadership, customer success, account coordination, service operations, or client support roles within a fast-paced environment.
- Strong organizational and multitasking abilities with experience managing a high volume of customer communication and ongoing service requests.
- Proven ability to create processes, improve workflows, and bring structure to operational or customer-facing environments.
- Experience utilizing CRM systems such as Salesforce to manage communication, case tracking, reporting, and follow-up activities.
- Strong written communication skills paired with the confidence and judgment to pick up the phone and proactively resolve issues when needed.
- Highly responsive professional with a strong sense of urgency and commitment to customer follow-through.
- Detail-oriented and process-driven individual who can manage multiple moving priorities while maintaining a high level of customer care and professionalism.
- #Onsite
- #LI-HE1
Frequently asked questions
Who is hiring for the Customer Service Lead role?
AccruePartners, Inc. is hiring for the Customer Service Lead position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Lead job located?
The Customer Service Lead role with AccruePartners, Inc. is based in Fort Mill, SC, US.
Is the Customer Service Lead role full-time or contract?
This is a full time position at AccruePartners, Inc..
What experience level is the Customer Service Lead role?
The Customer Service Lead position is aimed at lead-level candidates.
How do I apply for the Customer Service Lead role at AccruePartners, Inc.?
Apply directly on AccruePartners, Inc.'s career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.