Customer Service Officer
Public Sector People ·www.search-4.com.au
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Customer Service Officer | Temporary Opportunities Across Melbourne
Location: Variety of roles across Metro Melbourne
Rate: $37-44
Duration: Most contracts are between 3-6 months
Hours: Part time and full-time opportunities
Public Sector People are currently partnering with a number of Local Government organisations across Melbourne to recruit experienced Customer Service Officers for a variety of temporary assignments.
If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, we'd love to hear from you.
We are seeking customer-focused professionals for a range of temporary contracts across Melbourne's councils. Assignments vary in length and offer the opportunity to make a positive impact within the community.
Key Responsibilities
We look forward to hearing from you!
Location: Variety of roles across Metro Melbourne
Rate: $37-44
Duration: Most contracts are between 3-6 months
Hours: Part time and full-time opportunities
Public Sector People are currently partnering with a number of Local Government organisations across Melbourne to recruit experienced Customer Service Officers for a variety of temporary assignments.
If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, we'd love to hear from you.
We are seeking customer-focused professionals for a range of temporary contracts across Melbourne's councils. Assignments vary in length and offer the opportunity to make a positive impact within the community.
Key Responsibilities
- Respond to customer enquiries, requests and complaints via phone, email and face-to-face interactions
- Deliver a high standard of customer service while maintaining professionalism and empathy
- Resolve customer enquiries at first point of contact wherever possible
- Accurately record customer interactions and requests within council systems
- Liaise with internal departments to ensure customer enquiries are resolved efficiently
- Handle difficult conversations with discretion and professionalism
- Previous experience in a contact centre and/or customer-facing role, ideally within a government environment
- Strong verbal and written communication skills
- Excellent problem-solving abilities and attention to detail
- A positive, customer-first mindset
- Strong computer skills and confidence navigating multiple systems
- Local Government experience
- Exposure to systems such TechnologyOne, Authority, TRIM or similar platforms
We look forward to hearing from you!
Frequently asked questions
Who is hiring for the Customer Service Officer role?
Public Sector People is hiring for the Customer Service Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Officer job located?
The Customer Service Officer role with Public Sector People is based in VIC - Melbourne, VIC, AU.
What does the Customer Service Officer role pay?
Public Sector People lists the Customer Service Officer role at AUD 37–44 per hour.
Is the Customer Service Officer role full-time or contract?
This is a full time position at Public Sector People.
What experience level is the Customer Service Officer role?
The Customer Service Officer position is aimed at mid-level candidates.
How do I apply for the Customer Service Officer role at Public Sector People?
Apply directly on Public Sector People's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.