Participant Support Officer

Participant Support Officer
 
Multiple roles available in Maroochydore QLD, Caboolture QLD and Ipswich QLD
6 month labour hire contract
Federal Government client 
 
About the Role We are seeking a dedicated and empathetic Participant Support Officer to join a dynamic team supporting participants and stakeholders. This role is a key frontline position, acting as the first point of contact and delivering high-quality customer service and practical support.
You will play an essential role in assisting participants to access appropriate services and supports, resolving enquiries, and ensuring a positive service experience.
 
Key Responsibilities

• Provide face-to-face, phone, email and SMS support to participants and stakeholders
• Manage and resolve participant enquiries in line with relevant legislation and guidelines
• Deliver reception support, including assisting with self-service systems and online tools
• Triage enquiries and refer participants to relevant services where required
• Manage shared inboxes, appointments and phone enquiries
• Coordinate accessible appointments within office facilities
• Perform accurate data entry and ensure timely follow-up actions
• Record and manage complaints and feedback within internal systems
• Provide administrative and operational support to service delivery teams

 
Essential Criteria

• Strong communication skills, with the ability to engage empathetically with a diverse range of stakeholders
• Demonstrated commitment to delivering high-quality customer service
• Ability to manage multiple tasks, priorities, and administrative responsibilities
• Problem-solving skills, with the ability to identify issues and implement practical solutions
• Proven ability to build rapport and work collaboratively with others
• High attention to detail and ability to maintain accurate documentation
• Knowledge of disability services and the challenges faced by people with disabilities
• Flexible and adaptable approach to changing circumstances and participant needs
• Strong teamwork skills and a positive, proactive attitude
• Commitment to inclusion and a contemporary approach to supporting people with disabilities

 
What’s on Offer

• Opportunity to make a meaningful impact in the community
• Supportive and collaborative team environment
• Valuable experience within the public services sector

 
How to Apply
If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively you can contact Aparna Garg - Aparna.Garg@chandlermacleod.com for further discussion.
 
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
 
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.