Software Applications Specialist - Life Sciences SaaS

Software Applications Specialist – Lab Automation SaaS

Location: Remote (USA preferred)
Industry: Life Sciences / Biotech / Laboratory Automation
Type: Full-Time | Permanent | SaaS | Customer-Facing

Help Scientists Build the Labs of the Future

We’re working on behalf of a global innovator in laboratory automation technology, a company that is revolutionizing how scientists connect their instrumentation, workflows, and data through intelligent, cloud-based orchestration.

Their flagship software platform is a cutting-edge SaaS solution designed to streamline lab operations, integrate complex systems, and empower R&D teams across pharma and biotech. As they continue to scale, they’re hiring a Software Applications Specialist to support pre-sales activity, customer onboarding, and product adoption.

This is a key role for someone who thrives at the intersection of science, technology, and commercial strategy.

What You’ll Do

• Sales Engagement: Join commercial conversations to identify customer needs, shape tailored software solutions, and clearly communicate the business and scientific value.

• Product Demonstrations: Deliver engaging demos across varied use cases. You’ll be comfortable leveraging scripting knowledge (C# or Python) and API concepts to illustrate flexibility and integration potential.

• Customer Enablement: Partner with customers post-sale to support onboarding, configuration, testing, and validation. You’ll contribute to project scoping, generate Statements of Work (SOWs), and ensure client success.

• Technical Communication: Bridge the gap between product and client, ensuring Engineering and Product teams receive customer feedback and requests in a clear, structured format.

• Collaborative Selling: Work alongside cross-functional teams (Biology, Chemistry, Engineering, Product) to drive adoption of the full lab automation solution.

• SaaS Standards & Security: Interface with customer IT and security teams to address product compliance requirements including uptime, response times, and system integration.

• Sales Enablement: Help produce materials like case studies, technical documentation, and competitive analysis tools to support the go-to-market effort.

• Market Intelligence: Stay informed on industry trends, competitor products, and shifts in the lab automation space.

What You Bring

• Bachelor’s degree in Life Sciences, Computer Science, Business, or a related field.

• 5+ years in a customer-facing technical role within life sciences or SaaS (e.g., Pre-Sales, Solutions Engineer, Customer Success, Product Specialist).

• Familiarity with cloud software platforms, APIs, and laboratory system integrations.

• Experience supporting R&D software for pharma/biotech, from experimental design through to data analysis.

• Ability to present complex software concepts clearly to both technical and non-technical audiences.

• Consultative mindset with strong verbal and written communication skills.

• CRM familiarity (e.g., Salesforce) and a proactive, solution-oriented approach.

Why Join?

• Mission-driven technology – Be part of a product that’s transforming how labs operate globally.

• Scientific impact – Help biopharma and research organizations accelerate discovery through intelligent lab orchestration.

• Fully remote flexibility – Collaborate with international teams while enjoying work-life balance.

• Cross-functional exposure – Work across science, engineering, and sales to deliver customer success.

If you’re excited by the chance to shape the future of lab automation software and thrive in a collaborative, high-impact role - apply now.
For a confidential conversation, contact Symbiotica or submit your resume via the link below.