Level 1 IT Support – Managed Services Provider
Pathfinder Recruitment ·www.pathfinderrecruitment.com.au
Apply direct- Inner Suburbs Melbourne Location
- Hybrid role
- Salary dependant on experience
About the Company:
Join a fast-growing Managed IT Services and Cybersecurity provider supporting clients across multiple industries. We’re a team that values initiative, learning, and delivering real impact through great tech support.
About the Role
We’re looking for an enthusiastic, people-focused IT Support Technician to deliver Level 1 Service Desk support, this is a great opportunity to build technical and customer service skills in a supportive, high-growth environment.
Key Responsibilities
- Resolve Level 1 support tickets across a range of technologies
- Deliver remote (and occasional onsite) support to clients
- Work with cloud and on-premise environments: Microsoft 365, Networking, AD, and security platforms
- Document solutions, contribute to process improvement, and develop troubleshooting skills
About You
- Previous Managed Services experience
- Excellent communication and customer service skills
- A genuine passion for technology and a willingness to learn
What’s on Offer
- Entry into a supportive team with mentoring and training
- Diverse client exposure—no two days the same
- Career growth in systems admin, cloud, security, and more
- Friendly culture with a focus on learning and development
Ready to grow your IT career? Apply now and make your next move count.
Frequently asked questions
Who is hiring for the Level 1 IT Support – Managed Services Provider role?
Pathfinder Recruitment is hiring for the Level 1 IT Support – Managed Services Provider position, a Shazamme client. Apply directly on the employer's career site.
Where is the Level 1 IT Support – Managed Services Provider job located?
The Level 1 IT Support – Managed Services Provider role with Pathfinder Recruitment is based in Melbourne, VIC, AU. The role is remote-friendly.
Is the Level 1 IT Support – Managed Services Provider role remote?
Yes — the Level 1 IT Support – Managed Services Provider position at Pathfinder Recruitment is remote. Candidates based in AU are preferred.
Is the Level 1 IT Support – Managed Services Provider role full-time or contract?
This is a full time position at Pathfinder Recruitment.
What experience level is the Level 1 IT Support – Managed Services Provider role?
The Level 1 IT Support – Managed Services Provider position is aimed at mid-level candidates.
How do I apply for the Level 1 IT Support – Managed Services Provider role at Pathfinder Recruitment?
Apply directly on Pathfinder Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.