Account Manager

About the Role

Join a specialist insurance brokerage with deep expertise in strata and community risk solutions. This is an opportunity to step into a client-facing role where relationship management, technical insurance knowledge, and tailored advice come together to deliver meaningful outcomes for clients.

In this role, you will manage a portfolio of established clients, providing end-to-end support across new business, renewals, and ongoing account management. You’ll work closely with internal teams and underwriters to design and deliver insurance solutions that genuinely meet client needs.
 

Key Responsibilities

• Manage and grow a portfolio of client accounts, ensuring high-quality service delivery
• Provide tailored insurance advice and solutions aligned with client risk profiles
• Prepare and present quotations, recommendations, and renewal reports
• Build and maintain strong, long-term client relationships through regular engagement
• Collaborate with internal teams to ensure timely and accurate processing of client requests
• Liaise and negotiate with underwriters to secure competitive terms
• Support the end-to-end renewal process in coordination with Broker Assistants
• Obtain and review client documentation to support underwriting requirements
• Stay up to date with insurance market trends, products, and regulatory changes
• Provide guidance on policy coverage, wording, and claims processes as needed

About You

• Tier 1 Insurance Broking qualification (essential)
• Previous experience in insurance broking, account management, or client relationship roles
• Strong understanding of general insurance products and industry processes
• Excellent communication skills with the ability to explain complex information clearly
• Strong negotiation and problem-solving abilities
• Highly organised with strong attention to detail
• A proactive, client-first mindset with a focus on delivering solutions
• Ability to work both independently and collaboratively in a team environment

Why This Role

• Join a highly specialised brokerage with a strong industry reputation and expertise in strata insurance
• Work in a client-focused environment where your advice directly impacts outcomes
• Exposure to a broad portfolio of interesting and complex accounts
• Strong team culture with collaboration between brokers, assistants, and technical specialists
• Opportunity to further develop your technical insurance and client management skills in a growing business