Customer Account Manager

Based in the Studley area, an opportunity has arisen for a Customer Account Manager to join a global leader in sustainable supply chain solutions. Working within a collaborative team, you will be responsible for managing and developing key customer relationships, ensuring agreed service levels are consistently delivered while driving high levels of customer satisfaction.

Acting as the primary point of contact for assigned accounts, you will ensure customers’ logistical requirements are met while supporting the optimisation of their supply chain operations. Working closely with internal stakeholders and clients, you will proactively identify challenges, implement effective solutions, and build long-term, profitable partnerships. This role plays a vital part in both operational delivery and commercial performance, contributing to retention, growth, and sustainability objectives.

As the Customer Account Manager, you will be responsible for –

• Managing and developing assigned customer accounts, acting as the main point of contact for contract management and service delivery.
• Conducting regular performance reviews to monitor service levels
• Identifying risks and implementing solutions to minimise disruption within customer supply chains.
• Collaborating with internal teams to ensure timely deliveries and overall contract success.
• Managing commercial activity including pricing changes, contract renewals, and identifying growth opportunities.
• Analysing customer data, trends, and forecasts to provide strategic insight.
• Identifying and driving opportunities to expand business within existing accounts.

Ideally you will have the following skills & experience –

• Minimum of 3 years’ experience in customer account management, ideally within manufacturing, logistics, or supply chain environments.
• Strong communication and relationship-building skills.
• Excellent problem-solving and analytical ability.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Excel.
• Experience using CRM or ERP systems (e.g. Salesforce, SAP) would be advantageous.

On offer for this Customer Account Manager role –

• Salary of £30,000–£35,000 per annum.
• Office-based, Monday to Friday.
• 25 days’ annual leave plus bank holidays.
• Workplace pension scheme.
• Length of service awards recognising long-term commitment.

If you are customer-focused with a passion for delivering excellent service within a sustainability-driven organisation, please Apply.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.