Digital Business Analyst - Banking

Hydrogen Group ·www.hydrogengroup.com

Location Birmingham, West Midlands, England
Work type Remote
Salary GBP 45,000 - 50,000 / year
Type Full time
Level Mid
Source Shazamme
Business Transformation
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Salary - up to £50,000

Location: Remote with occasional travel to Birmingham



The Opportunity

We’re partnering with a purpose-driven organisation undergoing an exciting digital transformation focused on improving services.




This is a fantastic opportunity for a Digital Business Analyst to play a key role in shaping and optimising digital platforms that directly enhance customer outcomes. You’ll work at the intersection of business and technology, ensuring solutions are user-centric, scalable, and aligned to broader transformation goals.

The Role

You’ll support the design, delivery, and continuous improvement of digital platform functionality, translating business needs into clear, actionable requirements and driving better user experiences.

Key responsibilities include:

  • Gathering and analysing business requirements, translating them into user stories and functional specifications
  • Facilitating workshops and collaborating with stakeholders to identify opportunities for service and process improvement
  • Mapping user journeys and defining UX requirements to support intuitive platform design
  • Analysing platform capabilities and recommending enhancements to improve performance and usability
  • Documenting processes, data flows, and system integrations
  • Producing high-quality documentation including process maps, business cases, and backlog items
  • Supporting agile delivery through backlog refinement and close collaboration with technical teams

About You

You’ll be a collaborative and proactive Business Analyst with experience working across digital or transformation programmes.

We’re particularly interested in candidates who bring:

  • Proven experience as a Business Analyst within digital delivery environments
  • Financial Services experience
  • Strong ability to bridge business and technical teams
  • Experience improving digital customer journeys or contact centre services
  • Understanding of APIs, data flows, and system integrations
  • Excellent stakeholder engagement and communication skills
  • Experience working in Agile environments

If you have the above experience please apply immediately!

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Frequently asked questions

Who is hiring for the Digital Business Analyst - Banking role?
Hydrogen Group is hiring for the Digital Business Analyst - Banking position, a Shazamme client. Apply directly on the employer's career site.
Where is the Digital Business Analyst - Banking job located?
The Digital Business Analyst - Banking role with Hydrogen Group is based in Birmingham, GB. The role is remote-friendly.
Is the Digital Business Analyst - Banking role remote?
Yes — the Digital Business Analyst - Banking position at Hydrogen Group is remote. Candidates based in GB are preferred.
What does the Digital Business Analyst - Banking role pay?
Hydrogen Group lists the Digital Business Analyst - Banking role at GBP 45,000–50,000 per year.
Is the Digital Business Analyst - Banking role full-time or contract?
This is a full time position at Hydrogen Group.
What experience level is the Digital Business Analyst - Banking role?
The Digital Business Analyst - Banking position is aimed at mid-level candidates.
How do I apply for the Digital Business Analyst - Banking role at Hydrogen Group?
Apply directly on Hydrogen Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct