Associate - Customer Service - Work At Home

Sutherland Global ·jobs.sutherlandglobal.com

Location Tokyo, TOKYO, Japan
Type Full time
Level Junior
Source Shazamme
Amazon
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Company Description:

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description:

Consultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed. Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

Qualifications:

Our most successful candidates have: - High School diploma or equivalent - Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) - Direct client contacts technical support experience - Excellent verbal and written communication skills - Strong problem-diagnosis and problem-solving skills - Multi-tasking skills, showcased using several applications - Experience working with CRM applications (preferred) - Ability to be goals oriented - Strong communication skills and ability to express ideas clearly - To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone

Additional Information:

All your information will be kept confidential according to EEO guidelines.

Frequently asked questions

Who is hiring for the Associate - Customer Service - Work At Home role?
Sutherland Global is hiring for the Associate - Customer Service - Work At Home position, a Shazamme client. Apply directly on the employer's career site.
Where is the Associate - Customer Service - Work At Home job located?
The Associate - Customer Service - Work At Home role with Sutherland Global is based in Tokyo, JP.
Is the Associate - Customer Service - Work At Home role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Associate - Customer Service - Work At Home role?
The Associate - Customer Service - Work At Home position is aimed at junior-level candidates.
How do I apply for the Associate - Customer Service - Work At Home role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
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