Customer Service Representative I Call Centre
Peoplebank Singapore ·www.peoplebank.com.sg
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Customer Support Officer (Call Centre)
Location: Central Singapore
Key Responsibilities
Additional Information
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248
Location: Central Singapore
Key Responsibilities
- Perform outbound calls to users who have requested callbacks.
- Provide first-call resolution for users contacting the public hotline.
- Assist users by advising and resolving queries, issues, or service requests.
- Liaise with internal support teams or product teams when necessary to resolve issues promptly.
- Ensure proper documentation, notification, escalation, tracking, and follow-up for all incidents.
- Manage customer interactions via email as assigned by the team leader.
- Handle responses through the chatbot platform.
- Maintain professionalism when handling high-volume calls from members of the public.
- 44 hours per week (5.5 days)
- Rotational shift work required, including weekends and Public Holidays
Additional Information
- Public Holiday Allowance is provided for each Public Holiday worked
- Work Environment: Fast-paced customer service environment requiring the ability to manage stress and high call volumes.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248
Frequently asked questions
Who is hiring for the Customer Service Representative I Call Centre role?
Peoplebank Singapore is hiring for the Customer Service Representative I Call Centre position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Representative I Call Centre job located?
The Customer Service Representative I Call Centre role with Peoplebank Singapore is based in Singapore, SG.
What does the Customer Service Representative I Call Centre role pay?
Peoplebank Singapore lists the Customer Service Representative I Call Centre role at up to SGD 3,000 per month.
Is the Customer Service Representative I Call Centre role full-time or contract?
This is a full time position at Peoplebank Singapore.
What experience level is the Customer Service Representative I Call Centre role?
The Customer Service Representative I Call Centre position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative I Call Centre role at Peoplebank Singapore?
Apply directly on Peoplebank Singapore's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.