Business Process Improvement Specialist

Morgan Consulting is delighted to partner with a fast-growing business consultancy that has built a strong reputation helping small businesses scale into structured, high-performing companies. Having supported over 250 businesses in the past two years, our client has developed a unique model that combines strategic advisory with hands-on implementation. Following a period of continued growth, they are now looking to appoint a Business Transformation Lead to take ownership of client delivery and lead business improvement projects across a diverse portfolio of clients.

This is not a traditional consulting role. It is a highly visible and commercially impactful position suited to someone who enjoys turning strategy into execution, leading teams through change, and driving measurable outcomes for clients.

The Opportunity:

Reporting to the Operations Manager, the Business Transformation Lead will act as the delivery lead across multiple client engagements, overseeing the implementation of strategic initiatives across operations, finance, HR, customer experience and automation. You will become the primary point of contact for clients following onboarding, translating strategic recommendations into practical action plans while coordinating specialist resources to ensure projects remain on track and aligned to business objectives.


The role combines consulting, project leadership, stakeholder management and operational transformation, making it ideal for someone who enjoys variety, autonomy and genuine client impact.

Key responsibilities include:

• Leading end-to-end client transformation projects from onboarding through to completion.
• Translating strategic recommendations into structured project plans, timelines and delivery roadmaps.
• Acting as the primary client contact and trusted advisor throughout implementation.
• Building and improving customer experience journeys, operational workflows and scalable business processes.
• Managing and coordinating specialist teams across automation, finance, HR and documentation.
• Identifying risks, removing roadblocks and maintaining project momentum.
• Driving accountability across clients and internal teams to ensure delivery outcomes are achieved.
• Supporting continuous improvement of internal delivery frameworks, systems and methodologies.
• Ensuring projects are delivered within agreed timeframes and aligned to strategic objectives.
  

About You:

The successful candidate will bring experience leading transformation, business improvement, consulting or operational excellence initiatives within complex and fast-paced environments.

Experience across the below environments will be highly regarded:

• Business consulting or advisory environments
• Operations, transformation or continuous improvement functions
• Project management and change delivery roles
• Professional services organisations
• Businesses focused on scaling, growth and operational maturity

Key capabilities and attributes will include:

• Strong project management and delivery capability
• Excellent stakeholder engagement and client management skills
• The ability to think strategically while executing practically
• Strong systems and process improvement mindset
• Experience managing multiple projects and competing priorities
• Confidence leading cross-functional or distributed teams
• Commercial awareness and strong business acumen
• A proactive, accountable and outcomes-focused approach

The Business Transformation Lead will suit someone who enjoys solving complex business challenges, building structure and accountability, and partnering directly with business owners to deliver meaningful growth and transformation outcomes.

Why Apply?

• Join a high-growth consulting business with a proven track record of success
• Direct exposure to business owners across a broad range of industries
• Genuine ownership of client outcomes and project delivery
• Highly autonomous role with significant responsibility and visibility
• Opportunity to influence business improvement, growth and operational transformation
• Work alongside a passionate and high-performing leadership team
• Career progression opportunities within a scaling organisation

To make application, please click APPLY, or for a confidential discussion, please contact Sebastian Dahan via email at sdahan@morganconsulting.com.au