Customer Service Consultant
Smaart Recruitment ·www.smaart.com.au
Apply direct
This is an opportunity to join a prestigious global luxury automotive brand as a Customer Service Representative. This position is starting ASAP and based in Mulgrave.
Are you ready to embark on a rewarding journey with an industry-leading luxury automotive brand? Our client specialises in offering tailored financial and leasing solutions to luxury clientele, making their dream of owning or leasing a luxury vehicle a reality. We're on the hunt for an enthusiastic Customer Service Consultant who is passionate about delivering exceptional service and who are eager to learn!
Role Details:
As a Phone-Based Customer Service Representative at a state-of-the-art contact centre in Mulgrave, you'll handle inbound calls from customers in Australia and New Zealand, addressing inquiries related to their vehicle loans or leases. Your role is all about providing top-tier service to our luxury clientele. Beyond phone support, you'll also engage in email-based tasks and conduct welcome calls for new customers.
Are you ready to embark on a rewarding journey with an industry-leading luxury automotive brand? Our client specialises in offering tailored financial and leasing solutions to luxury clientele, making their dream of owning or leasing a luxury vehicle a reality. We're on the hunt for an enthusiastic Customer Service Consultant who is passionate about delivering exceptional service and who are eager to learn!
Role Details:
As a Phone-Based Customer Service Representative at a state-of-the-art contact centre in Mulgrave, you'll handle inbound calls from customers in Australia and New Zealand, addressing inquiries related to their vehicle loans or leases. Your role is all about providing top-tier service to our luxury clientele. Beyond phone support, you'll also engage in email-based tasks and conduct welcome calls for new customers.
- Location: Mulgrave (with free onsite parking)
- Hours: Rotating roster between 06:30 and 18:00 (8-hour shifts, primarily between 9 am - 5 pm)
- Compensation: $36 per hour + Super + Penalty Rates as required
- Schedule: Monday-Saturday rotating roster (occasional Saturday work with penalty rates). Please note most shifts would be across Monday-Friday.
- Enjoy the flexibility of working from home for two days a week with provided equipment (After the training period).
- Temporary position with full time hours starting ASAP until the end of December 2026 with potential of extension if there is a business need.
- Free onsite parking
- Access to an onsite gym and cafeteria
- Ongoing training and skill development opportunities
- A positive attitude and a strong desire to learn
- Previous customer service experience within a contact centre/hospitality or retail environment
- Outstanding written and verbal communication skills
Frequently asked questions
Who is hiring for the Customer Service Consultant role?
Smaart Recruitment is hiring for the Customer Service Consultant position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Consultant job located?
The Customer Service Consultant role with Smaart Recruitment is based in Melbourne, VIC, AU.
What does the Customer Service Consultant role pay?
Smaart Recruitment lists the Customer Service Consultant role at up to AUD 36 per hour.
Is the Customer Service Consultant role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Customer Service Consultant role?
The Customer Service Consultant position is aimed at mid-level candidates.
How do I apply for the Customer Service Consultant role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.