Technical Service Engineer

OnQ Recruitment ·www.onqrecruitment.com.au

Location Melbourne, VIC, Australia
Work type Remote
Type Full time
Level Mid
Source Shazamme
Engineering
Apply direct
One of our clients, a leading medical device company, is currently recruiting a Technical Service Engineer on a permanent basis. This is a newly created role, established to provide dedicated support to customers across Victoria. 

Reporting to the Director, you will serve as the first point of contact for technical issues. Your responsibilities will include day-to-day troubleshooting, complaint resolution and handling. This position involves a mix of remote and on-site support, with regular travel across Victoria.

Your key responsibilities will include:
  • Acting as the primary technical contact for customers
  • Providing end-to-end support, including technical troubleshooting, complaint handling, and coordination of replacements
  • Conducting regular on-site visits across Victoria. 
  • Maintaining an active log of open customer events, ensuring consistent follow-up and timely resolution
  • Supporting legacy device issues and assisting with the gradual transition from the previous therapy portfolio
  • Building strong relationships with customers, offering responsive and personable service both over the phone and in person
  • Collaborating with internal teams, including Product Quality and Pharmacovigilance
This is a rare opportunity to join a company in an exciting period of growth, where your technical expertise and customer-focused approach will play a key role in their ongoing success.

To be considered for this role, you will ideally have:
  • A Degree in Engineering
  • A Previous experience working as field service engineer for a medical device company
  • Willingness and flexibility to travel regularly accross Victoria.
  • A technical mindset and excellent communication skills, with the ability to translate complex technical issues into clear, customer-friendly language
  • Strong organisational skills and the ability to manage multiple priorities, especially in a complaint-handling contex
  • A collaborative attitude and the ability to work well within cross-functional teams
  • A proactive approach and a can-do attitude
If you are interested in this opportunity, please submit your application via the job board. For any questions about the role, feel free to contact me directly via email at gbitodi@onqrecruitment.com.au.

Frequently asked questions

Who is hiring for the Technical Service Engineer role?
OnQ Recruitment is hiring for the Technical Service Engineer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Technical Service Engineer job located?
The Technical Service Engineer role with OnQ Recruitment is based in Melbourne, VIC, AU. The role is remote-friendly.
Is the Technical Service Engineer role remote?
Yes — the Technical Service Engineer position at OnQ Recruitment is remote. Candidates based in AU are preferred.
Is the Technical Service Engineer role full-time or contract?
This is a full time position at OnQ Recruitment.
What experience level is the Technical Service Engineer role?
The Technical Service Engineer position is aimed at mid-level candidates.
How do I apply for the Technical Service Engineer role at OnQ Recruitment?
Apply directly on OnQ Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct