Desktop Support Engineer
AccruePartners, Inc. ·www.accruepartners.com
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THE TEAM YOU WILL BE JOINING
- Established and growing organization investing in modern IT infrastructure, cloud technologies, and AI-enabled business operations
- Collaborative IT team supporting a fast-paced corporate environment with a strong focus on end-user experience and operational efficiency
- Microsoft-centric technology environment leveraging Microsoft 365, Entra ID, Intune, Defender, and modern endpoint management tools
- Team culture focused on customer service, continuous learning, and technology modernization
- Opportunity to work in a highly visible, hands-on IT support role supporting both infrastructure and end-user technologies
- Exposure to modern Microsoft cloud technologies including Intune, Entra ID, Microsoft 365, and Defender
- Opportunity to participate in infrastructure improvements, cloud initiatives, and IT modernization projects
- Stable full-time opportunity with long-term growth potential into systems administration or infrastructure engineering
- Collaborative environment where technical growth and continuous learning are encouraged
- Denver, NC
- Fully onsite Monday–Friday
- Provide hands-on desktop and technical support for laptops, desktops, printers, scanners, A/V equipment, and related peripherals
- Troubleshoot hardware, software, networking, and connectivity issues across the organization
- Support Microsoft 365 technologies including Entra ID, Intune, Office 365, and Defender
- Configure and maintain Windows 10/11 operating systems, user accounts, permissions, and endpoint devices
- Deliver both remote and in-person support to employees across varying technical skill levels
- Assist with IT infrastructure initiatives including upgrades, cloud migrations, and system improvements
- Document technical issues and resolutions within the ticketing system while maintaining strong customer service standards
- Support networking connectivity issues including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and LAN troubleshooting
- Partner with internal teams to support business applications and improve overall IT operations
- 3+ years of experience in Desktop Support, IT Support, or End User Support environments
- Strong experience supporting Windows 10/11 and Microsoft 365 environments
- Experience with Microsoft Intune, Entra ID, Office 365, and endpoint/device management
- Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity
- Experience using ticketing systems and remote support tools
- Strong troubleshooting and problem-solving capabilities across hardware, software, and user support issues
- Excellent communication skills with the ability to support non-technical users in a professional and customer-focused manner
- Exposure to scripting tools such as PowerShell or Python is a plus
- CompTIA A+, Microsoft certifications, or related technical certifications preferred
Frequently asked questions
Who is hiring for the Desktop Support Engineer role?
AccruePartners, Inc. is hiring for the Desktop Support Engineer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Desktop Support Engineer job located?
The Desktop Support Engineer role with AccruePartners, Inc. is based in Denver, NC, US.
Is the Desktop Support Engineer role full-time or contract?
This is a full time position at AccruePartners, Inc..
What experience level is the Desktop Support Engineer role?
The Desktop Support Engineer position is aimed at mid-level candidates.
How do I apply for the Desktop Support Engineer role at AccruePartners, Inc.?
Apply directly on AccruePartners, Inc.'s career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.