Mortgage Service Centre Consultant
Kennedy Reid ·www.kennedyreid.com.au
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Are you looking to build a career within banking and financial services? Do you enjoy helping customers, solving problems and working in a fast-paced environment?
Our client, a well-established financial services organisation, is seeking a Mortgage Service Centre Consultant to join their Home Ownership Services team. This is an excellent opportunity for someone with strong customer service experience who enjoys working in a structured environment and wants to develop their knowledge of home lending and mortgage operations.
The Role
Working within a high-performing contact centre team, you will be the first point of contact for brokers, bankers, solicitors and customers, providing support throughout the home loan journey.
Responsibilities will include:
About You:
To be successful in this role, you will have:
Our client, a well-established financial services organisation, is seeking a Mortgage Service Centre Consultant to join their Home Ownership Services team. This is an excellent opportunity for someone with strong customer service experience who enjoys working in a structured environment and wants to develop their knowledge of home lending and mortgage operations.
The Role
Working within a high-performing contact centre team, you will be the first point of contact for brokers, bankers, solicitors and customers, providing support throughout the home loan journey.
Responsibilities will include:
- Taking inbound calls relating to home loan applications and mortgage enquiries
- Providing updates on application progress and settlement status
- Assisting with post-approval and servicing enquiries
- Liaising with internal stakeholders to resolve customer queries
- Troubleshooting issues and ensuring customers receive accurate information
- Maintaining compliance with privacy and identification requirements
- Delivering exceptional customer service while meeting service level targets
- Building strong relationships with brokers, lenders, solicitors and internal teams
- Identifying opportunities to improve processes and customer outcomes
- Hybrid (2 days WFH)
- Salary $70-80K+super ( 37.5 Hours per week)
About You:
To be successful in this role, you will have:
- Previous experience in customer service, contact centre, banking or financial services
- Strong communication skills and the ability to build rapport with a wide range of stakeholders
- Excellent problem-solving and organisational skills
- High attention to detail and the ability to work accurately in a fast-paced environment
- Strong computer literacy and confidence learning new systems
- A resilient and adaptable approach with a genuine customer-first mindset
- Opportunity to join a reputable financial services organisation
- Structured training and ongoing development
- Supportive team environment
- Career progression opportunities within banking and home lending
- Convenient Kogarah location
- High conversion to a permanent full-time opportunity
Frequently asked questions
Who is hiring for the Mortgage Service Centre Consultant role?
Kennedy Reid is hiring for the Mortgage Service Centre Consultant position, a Shazamme client. Apply directly on the employer's career site.
Where is the Mortgage Service Centre Consultant job located?
The Mortgage Service Centre Consultant role with Kennedy Reid is based in Sydney, NSW, AU.
Is the Mortgage Service Centre Consultant role full-time or contract?
This is a full time position at Kennedy Reid.
What experience level is the Mortgage Service Centre Consultant role?
The Mortgage Service Centre Consultant position is aimed at mid-level candidates.
How do I apply for the Mortgage Service Centre Consultant role at Kennedy Reid?
Apply directly on Kennedy Reid's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.