Associate CX Manager - AI Support
Tandym Group ·careers.tandymgroup.com
Apply directA New Jersey-based media services company is seeking a new Associate Customer Experience Manager to join its team and optimize multi-channel support operations for digital subscription customers.
About the Opportunity:
- Shift: Day
- Schedule: Full-Time
- Hours: Standard business hours
- Setting: Hybrid (Tuesday to Thursday onsite)
Responsibilities:
- Optimizing service delivery to digital subscription customers
- Maintaining and evolving customer support tools and workflows
- Automating recurring workflows
- Analyzing data to improve automation and customer satisfaction
- Leading AI-powered support experiences
- Performing other duties, as needed
Qualifications:
- 3+ years of experience in Customer Support Operations
- High School Diploma / GED
- Experience with Digital Subscription-based Products
- Proficiency in Zendesk
- Collaborative mindset
- Adaptability and problem-solving skills
- Strong attention to detail
Desired Qualifications:
- Associate's and/or Bachelor's Degree
- Tech certifications
- Experience in a Digital Business
- Familiarity with Kustomer or similar platforms
Frequently asked questions
Who is hiring for the Associate CX Manager - AI Support role?
Tandym Group is hiring for the Associate CX Manager - AI Support position, a Shazamme client. Apply directly on the employer's career site.
Where is the Associate CX Manager - AI Support job located?
The Associate CX Manager - AI Support role with Tandym Group is based in Englewood Cliffs, NJ, US. The role is hybrid-friendly.
Is the Associate CX Manager - AI Support role remote?
Yes — the Associate CX Manager - AI Support position at Tandym Group is hybrid. Candidates based in US are preferred.
What does the Associate CX Manager - AI Support role pay?
Tandym Group lists the Associate CX Manager - AI Support role at USD 30–40 per hour.
Is the Associate CX Manager - AI Support role full-time or contract?
This is a full time position at Tandym Group.
What experience level is the Associate CX Manager - AI Support role?
The Associate CX Manager - AI Support position is aimed at junior-level candidates.
How do I apply for the Associate CX Manager - AI Support role at Tandym Group?
Apply directly on Tandym Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.