Preconstruction Coordinator - Project Homes

Join a Leading Project Home Builder and Help Deliver Exceptional Customer Experiences

Our client is a well-established and respected residential home builder with a strong reputation for delivering quality homes across NSW. Due to continued growth, they are seeking an organised and customer-focused Customer Service Administrator to join their team and support clients throughout their home-building journey.

This is an excellent opportunity for someone with strong administration and customer service experience who enjoys working in a fast-paced environment and takes pride in delivering a high level of service.

About the Role As the Customer Service Administrator, you will act as a key point of contact for homeowners, internal stakeholders, and subcontractors, ensuring smooth communication and efficient administration throughout the construction process.

Key Responsibilities

• Manage customer enquiries via phone and email in a professional and timely manner
• Assist with contracts administration and variations
• Assist with preconstruction approvals and applications 
• Liaise with site supervisors, trades, and subcontractors to ensure timely resolution of customer requests
• Maintain accurate records and update information within internal systems
• Prepare and distribute customer correspondence and documentation
• Provide administrative support to the wider customer service and construction teams
• Ensure a positive customer experience at every stage of the process

About You:

• Previous experience in customer service and administration
• Experience within residential construction, home building, property, or a related industry is highly desirable
• Excellent communication and interpersonal skills
• Strong organisational skills with the ability to manage multiple tasks and priorities
• High attention to detail and accuracy
• Proficiency with Microsoft Office and CRM systems
• A proactive and solutions-focused approach

What's on Offer

• Up to $90k + super 
• Potential leadership opportunities 
• Opportunity to join a reputable and growing home builder
• Supportive and collaborative team environment
• Modern office environment

If you enjoy building strong relationships, providing exceptional customer service, and want to be part of a business that helps people achieve their dream homes, we'd love to hear from you.

Apply now or contact us for a confidential discussion.