Executive Director-Home Care Industry

Business & Financial Performance

• Oversee and monitor weekly billable hours to achieve and maintain targets.
• Lead process improvements to ensure billing accuracy and maximize revenue capture.
Caregiver Recruitment & Retention
• Drive recruitment strategy to meet caregiver hiring targets (12 hires per week).
• Support key positions, including Recruitment Coordinator and Scheduling Coordinator.
• Increase caregiver retention, with goals tied to shift coverage and reducing turnover.
• Maintain caregiver training classes & identify a Lead Caregiver to enhance support.
Client Services & Census
• Maintain and grow client census in line with weekly targets (102+ active clients).
• Address client concerns and reductions promptly, ensuring retention and satisfaction.
• Prevent client loss due to care failures by ensuring staffing levels.
Compliance & Quality
• Enforce a zero-tolerance policy for compliance-related issues.
• Oversee time edits and ensure adjustments remain below the 5% threshold.
• Ensure all state licensing and industry regulations are met.
• Support internal systems such as Zingage to improve compliance and communication.

Leadership & Team Management

• Provide oversight and mentorship to office and field staff, ensuring accountability.
• Conduct daily stand-up and stand-down meetings, weekend operational meetings, and 1:1 check-ins with team members.
• Ensure timely and accurate daily KPI disbursement to staff.
• Excellent recordkeeping and documentation skills.
• Foster an environment of clear communication and time expectations.
• Support development of emerging leaders through ongoing coaching and training.
Strategic Initiatives & Growth
• Support recruitment through social media, employee referrals, and school partnerships, targeting 15% of new hires from these channels.
• Expand community relationships and referral networks to increase visibility of Home Care Company.
• Partner with ownership on sponsorships, community engagement, and marketing initiatives.
Qualifications
• Bachelor’s degree in Business Administration, Healthcare Management, Human Resources, or related field (Master’s preferred).
• Minimum 7–10 years of leadership experience in home care or healthcare.
• Strong financial and operational management skills.
• Demonstrated success in caregiver recruitment, retention, and workforce planning.
• Excellent communication, conflict resolution, and leadership skills.
• Ability to work in-office five days a week, with flexibility for nights and weekends.

Equal Opportunity Employer and Recruiter considering qualified applicants in accordance with applicable state and federal laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the LA County Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and state law.