Customer Service Administrator - Project Homes
D&B ·www.designandbuild.com.au
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Join a leading project home builder with a reputation for delivering quality homes and exceptional customer experiences. Due to continued growth, we are seeking a Customer Service Officer to join the preconstruction team and become a key point of contact for customers throughout their home-building journey.
As a Customer Service Officer, you will provide outstanding support to clients from the point of sale through to construction commencement. Working closely with internal departments, you will ensure customers are kept informed, documentation is managed efficiently, and projects progress smoothly through the preconstruction process.
Key Responsibilities
As a Customer Service Officer, you will provide outstanding support to clients from the point of sale through to construction commencement. Working closely with internal departments, you will ensure customers are kept informed, documentation is managed efficiently, and projects progress smoothly through the preconstruction process.
Key Responsibilities
- Act as the primary point of contact for customers throughout the preconstruction phase
- Provide regular updates on approvals, documentation, and project milestones
- Coordinate contracts, variations, and supporting documentation
- Liaise with internal teams including sales, drafting, estimating, and approvals
- Assist clients with enquiries and provide timely resolutions
- Monitor project progress and ensure all required documentation is received and processed
- Maintain accurate records and customer information within internal systems
- Deliver a high level of customer service and support throughout the home-building process
- Previous experience in customer service, administration, or preconstruction within residential building
- Strong communication and relationship-building skills
- Excellent organisational skills with strong attention to detail
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Professional and customer-focused approach
- Proficiency with Microsoft Office and CRM or construction management systems
- Opportunity to join a well-established and growing residential builder
- Supportive and collaborative team environment
- Ongoing training and career development opportunities
- Penrith area
- Up to $95k + super
Frequently asked questions
Who is hiring for the Customer Service Administrator - Project Homes role?
D&B is hiring for the Customer Service Administrator - Project Homes position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Administrator - Project Homes job located?
The Customer Service Administrator - Project Homes role with D&B is based in NSW - Sydney, NSW, AU.
What does the Customer Service Administrator - Project Homes role pay?
D&B lists the Customer Service Administrator - Project Homes role at AUD 75,000–95,000 per year.
Is the Customer Service Administrator - Project Homes role full-time or contract?
This is a full time position at D&B.
What experience level is the Customer Service Administrator - Project Homes role?
The Customer Service Administrator - Project Homes position is aimed at mid-level candidates.
How do I apply for the Customer Service Administrator - Project Homes role at D&B?
Apply directly on D&B's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.